Telecom Support Engineer (Service Desk)

Salary: £28,000 - 32,000 per year

Requirements

• We need someone with proven, hands‑on experience within a telecom or communications provider, or a closely comparable environment and technology stack.


• We require strong experience across UCaaS / hosted telephony and data connectivity.


• We need excellent verbal and written communication, with confidence speaking to customers, internal teams, and suppliers.


• We need solid networking fundamentals, including TCP/IP, VLANs, routing, and switching.


• We need confidence configuring routers and troubleshooting connectivity issues.


• We need a strong ownership mindset and the ability to see issues through to resolution.


• We are looking for someone with at least 2-3 years experience in a telecom support or technical engineering role.


• We require demonstrable troubleshooting and diagnostic skills.


• We prefer candidates with a full UK driving licence.


• We require candidates who are comfortable working full‑time from our Belfast office.


• We need a positive, collaborative, and customer‑focused approach.


• We require work authorisation for the United Kingdom.


• We prefer applicants who live permanently within Northern Ireland.

Responsibilities

• We own and resolve telecom support tickets across the full range of complexity, from routine requests to complex technical escalations.


• We diagnose and resolve hosted telephony, UCaaS, and data connectivity issues.


• We support Horizon, Horizon for Webex, Webex for Gamma, Gamma Contact, LG iPECS, and Cisco platforms.


• We configure and troubleshoot routers, firewalls, switches, and local network infrastructure.


• We diagnose broadband, FTTP, SIP, and connectivity faults.


• We elevate and manage incidents with suppliers and carrier partners.


• We share knowledge and provide technical guidance to colleagues across the team.


• We work closely with Engineering and Sales to deliver successful customer outcomes.


• We maintain accurate documentation within our CRM and support systems.


• We contribute to continuous improvement across technical processes and customer support.

Technologies

• Cisco


• CRM


• Support


• Network


• TCP/IP


• Active Directory


• Ethernet


• LAN


• Microsoft 365


• Mobile


• Office 365


• Windows

More:

We are Simplicity Group, delivering advanced business connectivity and telecom solutions across the UK and Ireland. Our Telecom division supports organisations in healthcare, professional services, logistics, manufacturing, and other multi‑site businesses where reliable communication is critical. We offer hosted telephony, connectivity, networking, and unified communications solutions, alongside Fleet Risk Management services.

We provide a competitive salary, pension, Bupa private healthcare, the YuLife wellbeing platform, structured onboarding and technical training, ongoing certification and supplier training, exposure to the latest telecom technologies, and a modern office environment with onsite parking.

• competitive salary


• pension


• Bupa private healthcare


• the YuLife wellbeing platform


• structured onboarding and technical training


• ongoing certification and supplier training


• exposure to the latest telecom technologies


• a modern office environment with onsite parking

Our culture is built on accountability, professionalism, high standards, and continuous improvement, and we work in a collaborative, high‑performance team from our Belfast office.