Temporary FT Receptionist - Lisburn

 

Receptionist - Public Sector Lisburn 

Temporary Contract - Full-Time 37 hours per week

The post-holder is at the forefront of customer service at ISLAND Arts Centre and is responsible for the provision of a full range of reception, clerical and administrative services relating to the Arts Service. The responsibilities of the post include dealing with customer enquiries and complaints, operation of computerised systems, including a Content Management System (CMS), Room Booking System; the ISLAND Arts Centre website and other related social media platforms, specific Arts Service evaluation systems and assisting with the setup of any new software, as required. 

KEY DUTIES AND RESPONSIBILITIES

Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision. 

Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system, update and maintain the live events sections of the council’s websites for all Arts Service events and activities.

Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system, such as market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives. 

Promote of all Arts Service events and activities and other council services and special events and assist at events, as required.

Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer.

Undertaking the handling and selling of related goods and services

Undertake the opening/closing of ISLAND Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events. 

Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre.

Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required.

Essential Criteria

 

1.1 – Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent.

1.2 – One year’s experience in a customer service environment or receptionist post.

Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of three years’ experience as outlined in 1.2.

1.3 – A working knowledge of computer packages to include database experience.

 

Other Information:

Closing Date: 25 August 26

Location: Lisburn Civic Centre

Hours of work: 37 per week

Rate of pay: £13.69 per hour plus accrue holiday pay

Start Date: 1 September 2026

 

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on 02890 421047 or 07812 017416 to speak to one of our consultants.

The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested, please send your CV as early as possible.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.