Tenancy Housing Advisor

Tenancy Housing Advisor

Chichester (2 days office-based, 3 days remote working)

£28,500 - £30,000 

Would you like to join Hyde as a Tenancy Housing Advisor?

At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Housing Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.

If you have experience in lettings, estate agency, local council housing or customer service within the housing sector, this is your opportunity to bring your skills into a meaningful role where you'll play a key part in delivering a responsive, customer-focused housing service.

What you’ll be doing

• Act as the first point of contact for ASB and tenancy management queries
• Provide clear, accurate advice and guidance to customers
• Support early intervention approaches including mediation and prevention
• Manage and update case records accurately using CRM systems
• Support tenancy changes including joint-to-sole applications, household updates and bereavement cases
• Investigate issues such as abandonment, illegal subletting and tenancy breaches
• Carry out risk assessments and support case planning
• Work collaboratively...