Trainee Customer Service Advisor

Trainee Customer Service Advisor Exceptional opportunity to start your career in Customer Services with a highly successful manufacturing business based in Burntwood. If you love helping people, solving problems and contributing to a successful team, you already have the most important qualifications for this job. My client is not looking for a long, corporate resume - they care about your energy, your empathy and your eagerness to learn. As their Trainee Customer Service Advisor you won’t just be answering questions. You’ll be the voice of a brand, the hero who saves a customer’s day and a vital part of a growing, supportive team. You will receive fully funded, structured learning and on the job training to give you all the tools you need to become a customer service superstar. What You’ll Be Doing (With Plenty of Support!): * Connecting with People: Chatting with customers via phone and email to answer questions and guide them through products and services. * Learning the Ropes: Participating in on the job training to understand the business, the product and the industry inside and out. * Problem Solving: Listening to customer feedback and finding creative, helpful solutions to turn their challenges into positive experiences. * Team Collaboration: Working alongside experienced colleagues and a high-energy team who always have your back. * Growing Your Skills: Mastering modern communication software, technical systems and professional business habits. Who You Are: * You are a natural communicator—you find it easy to build a rapport with people and you listen closely. * You have a positive, "can-do" attitude and bring enthusiastic energy to the workplace. * You are a problem solver who views challenges as fun puzzles to figure out. * You are reliable and eager to learn new tools, technologies, and skills. * You have basic computer literacy (such as typing, navigating web browsers, and using email). * No previous professional customer service experience is required! If you are an education leaver with some customer facing experience in retail, hospitality or similar, looking to transition into a corporate environment, you are highly encouraged to apply. Why You’ll Love Working With My Client: * Earn While You Learn: A competitive starting salary of £25-27k with regular performance reviews. * Real Career Progression: My client prioritises promoting from within. * Great Benefits: Holiday allowance, plus personal celebration day, enhanced pension scheme. * Great Culture: A collaborative working environment where your voice is heard and celebrated. * On the job training: You’ll supported by your manager and colleagues to guide you through your first 90 days and beyond. Ready to Launch Your Career? You don’t need a flawless corporate background—just a great attitude! If you are interested in making the first step in your career as Trainee Customer Service Advisor, please apply now