Transport Contracts Monitoring Officer

Job Title: Transport Contracts Monitoring Officer Salary: £29,832 - £31,877 per annum 35 Hours per WeekLocation: Warndon Depot, Pershore Lane, WorcesterTeam: Contracts and Compliance Team Permanent ContractThe Role: We are looking for a committed and detail-focused Transport Monitoring Officer to support Worcestershire County Council in ensuring that transport services across the county are safe, reliable, and compliant.This is a varied, field-based role where you will monitor contracted transport services, ensuring compliance with legislation and the council’s terms and conditions, while supporting continuous service improvement.Key ResponsibilitiesUndertake on-site monitoring of contracted transport services across WorcestershireEnsure compliance with all relevant legislation, policies, and council standardsAssess contractor performance against specifications and contractual requirementsRecord findings clearly and provide accurate, evidence-based reportsInvestigate complaints, incidents, and non-compliance, recommending appropriate actionWork collaboratively with operators and internal teams to resolve issues and improve service deliverySupport contract management, audit, and performance monitoring activitiesTo support and assist with asset management and passenger transport timetable networkAbout You – Our Competency FrameworkWe are seeking candidates who can demonstrate the following behaviours:Delivering ResultsTakes responsibility for monitoring activities and follows through on actionsWorks efficiently and manages time effectively across a varied workloadMaintains high standards of accuracy and attention to detail in all reportingWorking TogetherBuilds positive and professional relationships with colleagues, contractors, and stakeholdersWorks collaboratively to resolve issues and improve outcomesShares information appropriately and supports team objectivesCommunicating and InfluencingCommunicates clearly and positively, both verbally and in writingProduces concise, accurate reports based on evidenceIs able to challenge non-compliance constructively and professionallyCustomer FocusUnderstands the impact of transport services on residents and service usersStrives to ensure safe, reliable, and high-quality servicesResponds appropriately to concerns, complaints, and feedbackMaking Evidence-Based DecisionsCollects and evaluates information from monitoring activitiesMakes balanced, informed judgements based on facts and policyIdentifies risks and escalates issues where necessaryPersonal Responsibility and AccountabilityWorks independently and uses initiative in a field-based roleMaintains integrity and professionalism at all timesTakes ownership of compliance and safeguarding responsibilitiesEssential RequirementsExperience in a compliance, monitoring, transport, or contract-related roleStrong observational and reporting skillsGood knowledge of relevant transport legislation (or willingness to learn)Full UK driving licence and access to a vehicleWhat We OfferA role where you can directly improve services for Worcestershire residentsSupportive team environment and professional development Benefits:You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us? Some of these offers include: Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. If you are passionate about quality, compliance, and public service, we would welcome your application.Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.Application Closing Date: 6th September 2026Anticipated Interview Date: 15th and 16th September 2026 For further information please contact: Pete Smith, [email protected]