Transport/Customer Service Planner (Permanent)

XPO TRANSPORT SOLUTIONS EUROPE Logistics done differently Were currently recruiting for a Transport Planner to be based at our site in Norwich on our customer contract . As part of this busy transport operation, covering Mon to Fri In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts as well as a Salary sacrifice car scheme, cycle to work scheme, a workplace pension and many other perks. The planning of all orders / shipments for the ASHI contract within the timeframes set by the SLA Planning of XPO core fleet resource across the sites, with full use of TMS and associated optimisation software Subcontractor planning, allocating all work through TMS ensuring haulier partners confirm jobs assigned to them with correct cost allocation Ensure all Fleet/Drivers costs are updated and logged accurately. Representing the Planning Team in the daily Ops Meetings. Acting as a liaison point between ASHI Depots and CS and the XPO Transport Team Ensure all collections are planned and updated on the planning sheet. Proactively plan any urgent orders and communicate the delivery date to ASHI. Ensure ASHI are notified in a timely manner of any date changes/ failed orders including reasons why, ensuring they are re-dated and re-planned ASAP Ensure all core fleet is allocated, ensuring all fleet is utilised effectively Immediate escalation to the Planning Manager/ Supervisor for any non-conformance to the daily plan Experience within transport and a good understanding of compliance and driver hours would be beneficial