Transport Customer Support Agent

Transport Customer Support Agent

£24,700 per annum

Folkestone Hybrid

Join our Transport team and play a key role in delivering seamless operational support to the Saga Transport Team and our customers.

In this position, youll be at the heart of our operation, speaking directly with customers, our fleet and affiliate drivers, checking journey details and making sure everything runs smoothly from booking through to pick-up. Its a fast-paced, detail-focused role where your communication skills and ability to stay one step ahead will make a real difference to the customer experience.

For many of our customers, this service is new, and a pre-journey call can sometimes feel unexpected. Thats where you come in, someone who can immediately put people at ease, speak with patience and clarity, and turn any uncertainty into confidence and reassurance.

Were looking for someone with strong telephone-based customer service exp...