Transport planner (HGV/Logistics)

Transport Planner As the flagship UK site for DS Smith Packaging, we operate our own fleet of HGV drivers, delivering high-quality cardboard packaging to customers across the Midlands and East of England. Our Transport team is key to our success, and we pride ourselves on inspiring leadership, modern vehicles, and a supportive work environment. Our DS Smith site in Fordham is now recruiting for a Transport Planner to join us in delivering upon our service strategy to achieve service excellence, following a successful internal promotion. Key Responsibilities Plan customer deliveries and back hauls to ensure delivery window targets and safety standards are met in accordance with legislation and company policies and procedures. Carry out all transport office related activity. Liaise with stakeholders and customers to communicate routes, delays and possible issues with deliveries and collections, working in partnership with sub-contractors to source replacement drivers. Develop back haul lanes with customers to maintain fleet utilisation. Handle and resolve customer queries and complaints in line with company procedures. Cover of shifts with colleagues in department. This role operates on a rotating shift pattern 06:00 - 20:00 with a 1 in 3 week Saturday cover. Aviva Pension scheme Life assurance Income protection Occupational Health & Health Surveillance Enhanced Sick Pay Scheme and Parental Leave Company rewards and discount platform Department team building budget Recognition programmes About You Good knowledge of UK driving regulations (WTD, drivers' hours). Reliable, flexible, and a team player with a "can-do" approach. Good understanding of UK geography & route planning. Familiarity with warehouse operations and loading equipment. Be part of the UK flagship site with a supportive Transport team. Career development opportunities within a growing business. Strong safety culture with ongoing training and support. We're DS Smith, a company who are redefining packaging for a changing world. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America. To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.