Travel Claims Handler

Job Description Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Ready to make a difference in travel insurance?
 
Gallagher is looking for a Travel Recovery Claims Handler to join our in house legal team, Strata Solicitors. This is a great opportunity for someone looking to build a career in claims, insurance, legal services or financial services.
 
You'll join a supportive team, learning how travel related recovery claims are managed from initial notification through to resolution, while delivering excellent service to customers and stakeholders.

How you'll make an impact

Managing new claims on our system and carrying out initial checks
Gathering information and documentation to support claim progression
Communicating with customers, insurers, solicitors and other third parties
Keeping claim records accurate and up to date
Handling correspondence and administrative tasks in a timely manner
Supporting the wider team to ensure claims are progressed efficiently
Working in line with company processes, service standards and regulatory requirements
About You


5 GCSEs (or equivalent), including English and Maths

Previous experience handling travel claims, personal injury claims, liability claims, recovery claims or insurance claims is essential

Strong written and verbal communication skills, with confidence speaking to a range of stakeholders

Good attention to detail and the ability to maintain accurate records

Well organised, self motivated and able to manage priorities effectively

Ability to review evidence, assess liability and negotiate outcomes where appropriate

Positive attitude and a proactive approach to problem solving

Eligibility to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being 
Career development opportunities and ongoing learning 
A collaborative, people-first culture with accessible leadership 
The opportunity to do meaningful work with global reach and local impact 
At Gallagher, we are dedicated to building an inclusive and authentic workplace.  If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)