Travel Product Set Up Lead

Product Set-Up Lead, Travel Salary: £30,000 to £33,000 depending on experience Permanent Hybrid / Home and Folkestone Are you an experienced travel operations professional with a passion for accuracy, leadership and continuous improvement? We're looking for a Product Set-Up Lead to lead our Saga Product Set-Up team, ensuring our holiday products are accurately loaded and launched on time. You'll play a vital role in bringing our products to market by coordinating workloads, supporting your team and working closely with Commercial, Product and Operations colleagues to deliver an exceptional customer experience. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office a minimum of 3times a week, allowing us to collaborate and share success as a business. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: 25 days holiday bank holidays Option to purchase additional leave - 5 extra days Pension scheme matched up to 10% Company performance related annual bonus - Up to 5% Life assurance policy on joining us, 4 x salary Wellbeing programme Colleague discounts including family discounts on cruises, holidays and insurance Range of reductions and offers from leading retailers, travel groups and entertainment companies Enhanced maternity and paternity leave Grandparents leave Income protection Access to Saga Academy, our bespoke learning platform Main Responsibilities As our Product Set-Up Lead, you will: Lead, coach and develop the Product Set-Up team, creating a high-performing culture focused on quality, accuracy and continuous improvement. Coordinate daily workloads and resource planning to ensure all product loading deadlines are achieved. Monitor quality standards, identify errors and implement preventative measures to reduce risk and improve efficiency. Chair workload planning meetings, monitor progress against key deadlines and proactively manage priorities. Produce reporting on workload, service levels and operational risks. Build strong relationships with Commercial, Product, Finance, Sales, Aviation and Destination Services teams to support successful product launches. Review and improve existing processes, helping reduce manual effort and improve speed to market. The Ideal Candidate Essential Previous contract loading or product set-up experience within a travel reservation platform. Experience working within the travel industry. Experience leading, coaching or mentoring a team. Excellent organisational and workload planning skills. Strong attention to detail and a commitment to delivering high-quality work. Good knowledge of Microsoft Office 365. Knowledge of holiday product loading and on-sale processes. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. This is testament to the great culture weve built together. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.