Trusted Assessor Coordinator
Job summary
The Care Homes Assessment Team (CHAT) is an award-winning service that support the lives and deaths of residents in Care Homes across Enfield and part of Haringey. CHAT is part of Urgent and Integrated Adult Services which is hosted by RFL. We are looking for a full time physical health Band 4 senior HCA or Senior Administration Assistant wanting to take on some supervised clinical work to join our service. Experience of Excel, Word, Rio an advantage and good IT skills is essential.
Main duties of the job
The role is 50% clinical and 50% senior admin responsibilities. 4 days a week will be at our Acute Trust North Middlesex University Trust Hospital supporting the clinical work of the band 7 Trusted Assessor with facilitating assessment of patients for placement in the care homes. The other day is in the office (remote working possible if needed) supporting with data collection and coordination of our MDT with the GP/Geriatrician.
About us
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link:https://www.northmid.nhs.uk/
Job responsibilities
- Please refer to the attached Job description and Person Specification for main responsibilities of the role.
Person specification
Education and professional qualifications
Essential
- Able to produce evidence of a good basic education including numeracy and literacy skills
- NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification or RSA3 or skills gained by equivalent experience
Experience
Essential
- Experience of clinic and/or reception work
- Experience of working with the public in a busy public service
- Experience of working in NHS
- Awareness of and sensitivity to different cultures and beliefs held by clients and colleagues
- Understanding of NHS ethos, processes and systems
- Insight into the behaviour and needs of patients who may be distressed or in pain
- Experience of Rio
Desirable
- Experience of leading a team
- Experience of supervision
Personal qualities and attributes
Essential
- Fluent in written and spoken English
- Excellent communication skills both face to face and via telephone
- Ability to handle patient queries tactfully and respectfully
- Ability to deal with more than one issue at a time and to balance conflicting demands
- Keyboard /Computer skills using Word/Excel Ability to learn new software programmes
- Data inputting skills
- Ability to work on own and to use initiative
- Able to use judgement to prioritise calls
- Able to diffuse potential conflict or aggressive situations
- Good communication skills in dealing with members of the public
Desirable
- Able to lift boxes up to 6kg in weight
Personal qualities and attributes
Essential
- Enthusiastic and motivated
- A positive "can do" attitude
- Patient and calm under pressure
- Good team worker and leader
- Aware of limits of own competence
Other requirements
Essential
- Able to drive or move between bases when required. (Will be centrally-based but expected to travel to other bases across the borough from time to time)