UK Quality Manager

Our engineering and manufacturing clients are seeking a UK Quality Manager to join their growing team. The UK Quality Manager will split their time across 2 sites Farnborough and Fareham, so you must be commutable and able to visit both. Duties & Responsibilities: Production & RMA Quality Define and ensure compliance with workmanship standards across both sites, including but not limited to painting, plating, welding (Def Stan), IPC-A-610 and IPC/WHMA-A-620 Align and harmonise technician training and SOPs in partnership with production teams and Quality Engineers at each site Measure and report internal failure rates; implement corrective actions to reduce internal and external failure costs across both sites Facilitate cross-site learning and standardisation of quality controls Supplier Quality Work with Procurement teams at both sites to manage supplier approval processes and ensure ERP systems are accurate and aligned Monitor and report supplier performance and lead quality improvement activities with Procurement to reduce failure costs Drive standardisation of supplier performance metrics and feedback loops QMS / EMS Ensure continued ISO 9001 certification for both sites, with all internal audits and management reviews completed on schedule Manage all QMS/EMS documentation and change control to reflect current practices and UK-wide alignment Host NQA audits for both sites, targeting zero non-conformities Ensure compliance with all applicable mandatory environmental legislation at both sites and maintain necessary records in line with legal requirements Health & Safety Ensure legal and company H&S responsibilities are met at both sites Conduct and review H&S risk assessments, policies, and accident investigations Ensure near-miss and incident reporting is consistent and leads to meaningful action Oversee H&S training, safe systems of work, equipment checks, and competence reviews across both sites Customer Interface Act as lead QHSE contact for both sites during customer visits and communications Manage the customer complaints process ensuring swift response, investigation, resolution, and communication Support the customer satisfaction survey process and maintain all customer-specific quality documentation Team Management Lead, mentor, and support Quality Engineers and supporting roles across both sites Set and monitor individual and team objectives, including daily/weekly priorities Conduct performance reviews and escalate concerns where appropriate Foster consistency and shared purpose between sites, encouraging collaboration Required skills & experience 3 years+ experience within a quality management position Experience working within a manufacturing environment Experienced auditor Demonstratable track record or quality improvements and rework reduction Working hours: 38 hours per week Monday-Friday Must be able to travel to both Farnborough and Fareham TPBN1_UKTJ