Urgent Care Centre Receptionist

Job summary

We are looking for a dynamic and proactive receptionist to join our expanding Urgent Care Centre (UCC) at Prince Philip Hospital. This is an opportunity to be part of a progressive, patient-focused service providing high-quality care for individuals presenting with urgent but non-life-threatening conditions.

The post holder staffs the Reception Desk and facilitates the smooth running of the UCC in conjunction with the UCC Team.

If you are committed to delivering high-quality care, passionate about advancing practice and eager to contribute to a forward-thinking team, we would love to hear from you.

Main duties of the job

Duties will include registering all new UCC patients, ensuring accurate filing/ collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice.

You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients' well being, complaints or queries regarding a patient's condition to the relevant clinician.

The post covers 7 Days a week.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will find the full job description and person specification attached to the supporting documents.

The Health Board is committed to supporting its staff in fully embracing the need for bilingualism, thereby enhancing patient and service user experiences. As part of our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 11/09/2026

Person specification

Experience

Essential

• Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public.

Desirable

• Experience of "face to face" working with the general public
• Experience of customer services
• NHS experience

Qualifications and Knowledge

Essential

• GCSE in English and Mathematics / NVQ 2 (or equivalent experience)
• Literacy commensurate with responsibilities and duties
• Ability to obtain key information and record in appropriate format
• Maintain personal development

Desirable

• Knowledge of IT patient administration systems (computerised)
• Knowledge of hospital departments

Language Skills

Desirable

• Welsh speaker (Level 1)