Urology Cancer Care Navigator

Job summary

The role is responsible for managing and coordinating the pathway of patients within Urology cancer and benign planned care pathways at The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust. Initially focusing on delivery and support of the PSA Remote Surveillance Monitoring, the role will extend to all urology cancer and complex benign pathways.

The post holder will proactively track and expediate urological patients from referral through to diagnosis, treatment and follow-up, ensuring timely progression in line with national cancer targets and local service requirements. This includes booking appointments and diagnostics, liaising with clinicians, MDT coordinators (MDTC), Patient Pathway Coordinators (PPC) and partner services to ensure patients are diagnosed within the timeframes outlined in national guidance.

Main duties of the job

Throughout the person living with cancer's journey from diagnosis, to living with and beyond, the Urology Cancer Navigator will direct the person and family to relevant information resources and to other organisations information resources to meet their information needs.

Support people to access local appropriate information and sign-posting to a range of support services, an approach which helps people to self- manage where appropriate.

Following cancer diagnosis, ensure every patient detail is added to the project database, to enable the support of all patients from the start of their cancer journey. Record all patient contacts with Somerset Cancer Registry.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further information about this role.

Person specification

Qualifications/training and professional development

Essential

• NVQ in Care / Health and Social Care Level 2/3 or equivalent experience.
• GCSEs (or equivalent) in English and Maths, Grade 4/C or above

Desirable

• NVQ Level 3 in Business Administration (or similar)
• Training in Referral to Treatment pathways or Cancer Waiting Times

Experience

Essential

• Previous significant experience/ Currently employed as a Health Care Assistant, senior non-clinical role or equivalent, knowledge of the NHS, Social care and/or Macmillan services.
• Managing complex workloads and meeting deadlines
• Maintaining accurate data, spreadsheets and patient records
• Communicating with multiple stakeholders (eg clinicians, external agencies, patients)

Desirable

• Cancer pathways, USC referrals or MDT coordination

Skills, abilities and knowledge

Essential

• Excellent verbal, telephone and written communication skills.
• Ability to prioritise workload and work under pressure
• High level of accuracy and attention to detail

Desirable

• Knowledge of clinical terminology