Urology Medical PA

Job summary

We are recruiting for a Urology Medical PA who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an excellent opportunity for someone who thrives in a busy clinical environment, has exceptional organisational skills and understands the importance of confidentiality, professionalism and patient-centered care.

As a Urology Medical PA, you will play a key role in supporting our Consultants and ensuring the smooth and effective running of their administrative and clinical commitments.

If you are an organised, compassionate and motivated Medical PA who is passionate about delivering an outstanding service, we would love to hear from you.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To provide the first point of reference for the clinicians and their team/s.

To date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the clinicians attention at the earliest possible time. Tracking notes to relevant area/s and clinicians on Lorenzo as appropriate.

To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.

Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.

To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Previous Experience

Essential

• Demonstrable secretarial and administrative experience
• Handling telephone enquiries

Desirable

• NHS experience
• Patient administration experience
• Recent secretarial experience

Qualifications / Training

Essential

• Educated to minimum GCSE level or equivalent
• RSA III Pitman or equivalent secretarial qualification
• In absence of AMSPAR, equivalent experience

Desirable

• Evidence of continuing development

Knowledge

Essential

• Computer literacy including Word, Excel, Access & Email
• Organisational structures Lorenzo CIPTS or database knowledge

Desirable

• Knowledge of Trust's Access Policy
• Some understanding of medical terminology

Other Requirements

Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Able to work with people at all levels of the organisation

Desirable

• Smart appearance
• Ability to travel easily between trust sites

Skills

Essential

• Excellent verbal/written and interpersonal skills
• Ability to prioritise and work under pressure
• Comprehensive understanding of patient needs
• Methodical and able to prioritise own workload
• Confidentiality and sensitivity of approach
• Ability to work independently and as part of a team

Desirable

• Comprehensive understanding of patient needs