Vehicle Damage Assessor

Vehicle Damage Assessor / Controller Role Overview You may come from a fleet leasing background or equally may come directly from a bodyshop repair background and both will be equally considered. There will be opportunity to develop a long worthwhile career with great benefits. We are seeking a Vehicle Damage Assessor / Controller to oversee the assessment, coordination, and cost-effective repair of vehicle damage across our fleet. This is a key role responsible for ensuring safe, compliant, and efficient repairs, while maintaining strong relationships with third-party repairers and keeping vehicles on the road with minimal downtime. Key Responsibilities Damage Assessment & Technical Evaluation * Inspect and assess vehicle damage to determine structural, mechanical, and cosmetic repair requirements in line with manufacturer and safety standards * Identify appropriate repair methods using manufacturer repair data, guidelines, and workshop capabilities * Evaluate whether repairs are safe, compliant, and cost-effective * Review supplementary damage discovered during disassembly and update repair plans accordingly Repair Coordination & Liaison * Liaise with third-party body repair facilities to coordinate repairs and timelines * Manage communication between repairers, internal teams, and suppliers * Monitor repair progress and ensure agreed turnaround times are met * Support workflow management by coordinating parts ordering, job progression, and repair sequencing Cost Control & Decision Making Ensure repair decisions are cost-effective and transparent, Balance safe repair practices with business needs, insurer policies, and customer expectations, Review repair estimates and authorisations . Skills & Experience Required Essential * Experience in vehicle damage assessment, bodyshop, or repair control * Strong knowledge of vehicle repair methods and damage assessment * Ability to liaise confidently with repairers and suppliers * Good organisational and time-management skills * Strong attention to detail * Full UK driving licence Desirable * Experience within vehicle rental, fleet, or accident management * Knowledge of ADAS systems and modern vehicle technologies * Estimating system experience (Audatex / GT Motive / similar) * Mechanical knowledge or bodyshop background Personal Attributes * Proactive and solution-focused * Strong communication skills * Commercial awareness * Team player with independent working ability * Calm under pressure Salary & Benefits Competitive salary Bonus Scheme Free Annual MOT Discounted Vehicle Repairs 5% Employee Pension Contribution Friendly Family-Run Working Environment Job Type Full-time Permanent Monday – Friday (with occasional flexibility if required)