Vehicle Service Controller

GBR Recruitment Ltd are delighted to be working exclusively with a leading specialist vehicle & specialist plant machinery business, recruiting for an experienced Vehicle Service Controller, to join their vehicle servicing & maintenance team, working on a busy service desk. Working Monday to Friday over a 40 hour week, in a permanent capacity. Initially 5 days working in the office, then after probation 4 days in the office & 1 day working from home. Duties: * Answer incoming customer calls & respond to customer emails, to log maintenance requests, report breakdowns or required maintenance works * Responsible for scheduling the field service engineers’ day to day work * Booking service engineers to respond to customer calls, advising the customer on the likely timescales to complete the required works * Offer advice for minor technical queries & explain technical situations with customers in a user-friendly manner * Prioritise & coordinate customer requests. * Maximising the use of the engineer's * Ensure efficient delivery of SLA's, planned works & rework service jobs. * Make outgoing calls to follow up on service & maintenance quotations, plus checking that the customer is satisfied with the customer service given by the office & the field service engineer * Raise & issue pro-forma's, plus final invoices for completed works. * Deal with the paperwork necessary for trackin...