VOIP Telecoms Engineer (Desk & Field Based)

Role Overview We are looking for a skilled and technically capable Telecoms Engineer to install, maintain, troubleshoot and coordinate telecoms and connectivity services across multiple product sets. This is a hands-on, field-based role: day-to-day, you will be installing structured cabling and WiFi access points, setting up hosted phone systems, coordinating orders and diagnosing/resolving faults on customer sites. This role suits someone with a solid grounding in telecoms installation and network troubleshooting who enjoys hands-on technical work, is comfortable working independently on customer sites, and takes pride in getting the detail right. Key Responsibilities * Install, terminate and test structured cabling (Cat5/Cat6/Cat6a) to a high standard, including first and second fix, patching and labelling. * Install and maintain WiFi access points, ensuring correct placement, cabling, power (PoE) and connectivity checks. * Carry out network troubleshooting, including basic router/switch configuration and connectivity checks, to diagnose and resolve faults on site. * Proactively communicate with customers regarding appointment times, delays, or changes to scope. * Ensure equipment, materials and site access are in place ahead of each visit, keeping job logs and internal systems accurate and up to date * Install Hosted Phone Systems to customers' specifications and satisfaction * Diagnose and troubleshoot telecoms and connectivity faults, escalating where necessary. * Liaise with third-party engineers and subcontractors to ensure work is delivered to specification and on schedule. * Maintain accurate records of installations, faults, and resolutions, including photos and completion sign-off where required. This includes site survey documents and risk assessments. * Identify and flag risks or delays to delivery timescales and support resolution to keep projects on track. * Follow health & safety procedures at all times when working on customer sites. * Coordinate orders with the various relevant stakeholders * Update CRM with relevant information and ensure accuracy Essential Skills & Experience * Proven experience in telecoms installation, including fault-finding and troubleshooting. * Experienced in structured cabling, inclusive but not limited to Cat5/Cat6/Cat6a. * Installing and maintaining WiFi access points. * Installing hosted phone systems. * Network troubleshooting. * Strong organisational skills, with the ability to plan and coordinate multiple jobs and priorities at once. * High attention to detail, particularly around scheduling accuracy and job documentation. * A willingness to learn new products, systems and technologies as the product set evolves. * Comfortable working both independently in the field and as part of a delivery team. * Good communication skills, confident liaising with customers, engineers and suppliers. * Full UK driving licence (required for field visits). Desirable/Not essential * Experience with Salesforce * Previous experience in a delivery, coordination, or project support role within telecoms or IT. Personal Attributes * Organised and methodical, with the ability to manage a varied workload. * Reliable and adaptable * A proactive problem-solver who takes ownership of issues through to resolution. * A team player who communicates clearly with colleagues, customers and suppliers