Waiting List Co-Ordinator - Medical Specialties

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Please note: This role does not meet the eligibility criteria for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

The Role

NHS Greater Glasgow and Clyde is seeking a highly motivated and organised Waiting List Coordinator to join the Medical Specialities team at Glasgow Royal Infirmary.

This is a key role with responsibility for the daily management of inpatient and outpatient waiting lists across Medical Specialities, ensuring accuracy of records, effective use of capacity, and compliance with national and local waiting time targets. You will work closely with the Waiting List Manager, Clinical Service Manager, clinicians and multidisciplinary teams to support service delivery and minimise patient waiting times.

Duration, Location, and Working Pattern

Location: Glasgow Royal Infirmary (GRI)

Contract Type: Permanent | Full-time

Hours: Monday to Friday

Key Responsibilities

You will be responsible for the daytoday management of inpatient and outpatient waiting lists across Medical Specialities, ensuring that patient records are accurate, up to date, and effectively maintained. The role requires you to make the best use of available capacity while supporting compliance with national and local waiting time targets.

A key aspect of the post is monitoring waiting list performance, identifying patients who are at risk of breaching treatment time guarantees, and taking appropriate action to mitigate delays. You will contribute to capacity planning processes and support service delivery improvements to help minimise patient waiting times.

You will also be expected to analyse and interpret complex data, producing reports to support operational decision-making. Effective communication is essential, as you will liaise with a wide range of stakeholders, including clinical teams, managers, patients, and relatives where appropriate, ensuring information is conveyed clearly and professionally.

Knowledge, training, qualifications and/or experience required to do the job

• Excellent organisational and communication skills
• Ability to prioritise competing demands in a fastpaced environment
• Proficiency in IT systems is essential
• Experience with systems such as TrakCare, Microsoft Excel, and data reporting tools is desirable
• Knowledge of:
  • Waiting list management
  • Treatment time guarantees
  • Data protection requirements (desirable)
• A proactive, solutionsfocused approach with strong attention to detail
• Commitment to delivering a high-quality, patient-centred service in line with NHS Greater Glasgow and Clyde values

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For An Informal Discussion, Please Contact

Paula Millen, Waiting List Manager on 0141 201 3832 or [email protected]

Details on how to contact the Recruitment Service and the Recruitment Process:

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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