Ward Clerk A3 RACE
Job summary
We're excited to offer this opportunity in our Admin & Clerical workforceon theRACE Unit/ Older Persons Assessment Unit based at Poole Hospital.
We currently have one post available for 30 hours per week. The successful candidate would be asked to work a 10 hour shifts , this would cover all 7 days a week.The Older Persons Assessment Unit is customised to facilitate 24/7 admissions for our aging community. The unit is always bustling and no two days are the same. We are looking for dynamic and passionate person to join our developing team to lead and empower one another in providing quality care to our complex elderly community.
Our aim is to provide all our patients with a comprehensive geriatric assessment upon admission. This approach means our patients receive the right care at the right time. In achieving this we work very closely as a multidisciplinary team. What can we offer you?- Excellent team spirit, engaging in outside social activities
- Positive culture where everyone's voice is heard
- Practice Educator within the Directorate
- Development opportunities
- Friendly and approachable staff
- Flexible working
- Work life balance
Main duties of the job
Main duties of the job- Receiveallpatients,familiesandvisitorstothedepartmentwithahelpfulcourteous and dignified manner at all times.
- Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors from within and outside the hospital and co-ordinate to relevant source
- ToadvisetheOutpatientDepartmentoftheneedforfollow-upappointments, following a child's discharge from the Ward, including accurate patient data.
- To receive telephone calls and take accurate messages for the ward staff.
- Be responsible at all times that the Directorate Manager is informed of any problems, potential problems or complaints that may arise.
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential
- Competent use of IT Skills
- Ability to work under pressure with predictable interruptions
- GSCE or Equivalent in English and Numeracy
- Positive and Caring Attitude
- Time Management Skills
- Interest in working in the Healthcare Sector/NHS Environment
Desirable
- Adaptable to different Situations
Experience
Essential
- Experience of working in an office/administration environment and/or dealing with customers/range of different people
Desirable
- Interest/experience in working in the healthcare sector/NHS environment
Technical Skills Competencies
Essential
- Excellent communication and inter-personal skills both written and verbal
- Excellent telephone manner
- Good organisational skills with ability to multi-task
- Time management skills
Desirable
- Competent with IT system, E-camis, and EPR
- Competent in IT software such as TEAMS, EXCEL, Microsoft Office etc.
- Touch typing skills
Personal Attributes
Essential
- Ability to work on own initiative but remain a team member
- Ability to prioritise workload
- Ability to work under pressure
Desirable
- Adaptable to different situations
Knowledge
Essential
- Awareness of importance of confidentiality
Other requirements specific to the role
Desirable
- Awareness of medical records management