Welfare Benefit & Money Advice Officer

Welfare Benefit & Money Advice Officer Widnes £40,246 (Pro rata £24,148) Part Time, 3 days per week (22.2 hours total) Duration: Permanent Here at Halton Housing, we are looking for an experienced Welfare Benefit & Money Advice Officer to work across our vibrant organisation. What You’ll Do: * Manage welfare benefit and money advice enquiries, providing practical support tailored to customers' individual needs. * Support customers with benefit claims and applications, helping to maximise income, maintain housing costs and reduce the risk of rent arrears. * Identify debt and financial issues, offering advice, referrals, grant application support and signposting to relevant services. * Manage casework from initial enquiry through to resolution, maintaining accurate records and achieving service targets. * Keep up to date with changes in welfare benefits, housing and money advice to ensure customers receive accurate and effective support. * Build positive relationships with internal teams and external partners, promoting services, sharing knowledge and helping customers access the right support at the right time. What You’ll Need: * Experience providing welfare benefits advice in a housing-related setting, including support with appeals and customer engagement through a range of channels. * Experience managing casework and maintaining accurate records using case management systems. * Good working knowledge of welfare benefits legislation, regulations and DWP/JCP processes. * Strong problem-solving, communication and stakeholder management skills. * Ability to analyse information, produce reports and manage competing priorities to achieve targets and deliver successful outcomes. What You’ll Get: * 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays * Opportunity to buy or sell holidays * Competitive salary * Electric Vehicle Salary Sacrifice Scheme * Flexible and Hybrid working * Supported training and development opportunities * Health and Wellbeing Cash Plan * Competitive Pension Scheme Why Halton Housing? At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values: * We are Honest – we build trust through openness, integrity and accountability. * We are Dynamic – we embrace change, seek opportunities and continually improve. * We Care – we put people first and make a positive difference to our customers, colleagues and communities. If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you. Closing date: 11th September 2026 Interview Date: 22nd September 2026 We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible