WGOS Referral Officer

Qualifications And Knowledge

Essential criteria

Experience

Essential criteria

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job Overview

The WGOS Referral Officer will provide administrative and clerical support to the Primary Care Contracting Team.

Main duties will include the management of virtual review outcomes, waiting lists, coordinating / tracking follow up patients sent to Primary Care Optometrists and any other admin duties relating to discharge. The post holder will support referral audits working closely with the Contracts Manager, Optometric Advisor and Primary and Secondary Care Colleagues.

This is a fixed term post until 31 March 2027 to cover the needs of the service.

Main duties of the job

The post holder will provide administrative and clerical support to the Primary Care Contracting Team within the Primary Care and Communities in Primary Care.

The post holder is a key member of the team, working closely with the Contracts Manager and Optometric Advisor, Secondary Care Colleagues, Patients And Or Carers, GP’s And Other Services Users Or Stakeholders Within The Health Board. The Post Holder Will Assist In Working Towards Key Objectives

• Appropriately discharge patients who are eligible for WGOS
• Communicate regularly with the Contractors Manager
• Support the undertaking of monthly audits to ensure all patients appointments are processed in accordance with agreed timeframes.
• Discharge patients to an assigned WGOS provider
• Ensure an efficient telephone service is maintained
• Work with WGOS providers to minimise short notice cancelled appointments and optimise appointment capacity
• Collate data in relation referrals and wait times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications And Knowledge

Essential criteria

• Computer literate
• Business Administration level 3 NVQ or equivalent demonstrable knowledge and experience
• Knowledge of administration processes
• Knowledge of WG policy and guidance in relation to WGOS services

Desirable criteria

• ECDL or equivalent

Experience

Essential criteria

• Experience of managing waiting lists, booking and RTT targets

Desirable criteria

• Experienced WPAS/CWS user
• Experience of dealing with all levels of staff and the public
• Ability to work as part of a multi-disciplinary team
• Ability to communicate as part of a multi-disciplinary team
• Ability to communicate with patients in an empathetic regarding their treatment and procedures
• Can demonstrate an enthusiastic approachable and friendly manner

Skills and Atirbutes

Essential criteria

• Excellent Communication skills
• Ability to work effectively with managers & clinicians
• Ability to meet deadlines
• Ability to take on an active role in the operational requirements

Desirable criteria

• Ability to take on an active role in agreed learning activities and keeps a record of them
• Understanding of knowledge and skills framework and ability to identify learning and needs and interests.
• Ability to influence and persuade others
• Effective planning, prioritising & Organisational skills
• Ability to use initiative and meet deadlines
• Ability to develop good and effective employee relations
• Ability to manage difficult situations under pressure
• Ability to work and problem solve whilst achieving targets
• Demonstrate commitment to achieving high standards

Other

Essential criteria

• Flexible to the needs of the service

Desirable criteria

• Ability to speak Welsh