Workshop Controller

Workshop Controller | Mercedes-Benz of Guildford

An opportunity has arisen to join us as a Workshop Controller at Mercedes-Benz of Guildford. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently.

You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.

Key Responsibilities

• To calculate and manage the effective use of workshop resources.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills mix.
• Identify individual training and development needs.
• Manage workshop standards in accordance with company requirements.
• Resolve customer issues in line with MBUK standard and customer expectations.
• Receive job cards from service reception, pre-time each job and allocate work to te...