A&E Receptionist

Job summary

An opportunity has arisen to work as part of the Emergency Department team, delivering a friendly, confidential, efficient, and professional reception and registration service for patients, relatives, and visitors.

The role involves managing a wide range of face-to-face and telephone enquiries from clinical staff, patients, relatives, GPs, and external agencies, providing accurate information and general advice as required.

A broad range of administrative and clerical duties will be undertaken to support the smooth running of the department. As the reception service operates 24 hours a day, 7 days a week, you will be required to work flexible shifts, including unsociable hours, weekends, and public holidays. Staff may also be called upon to support the department during major incidents.

Main duties of the job

Patient Reception & Registration

• Receive and register patients, ensuring demographic details are accurate and updated using the National Spines service and relevant IT systems.
• Discharge patients and arrange follow-up or outpatient appointments within agreed timescales.
• Prepare admission paperwork and associated documentation.
• Receive, check, and process patient investigations, ensuring they are reviewed by clinicians or filed appropriately.
• Direct patients to clinical areas and provide assistance to those who are injured, unwell, or have mobility needs.
• Support patients with general enquiries, communication needs, and transport arrangements.
• Arrange interpreter services for patients with language barriers attending the GP Out-of-Hours (OOH) service.
• Provide advice to patients and relatives regarding appointments and local services.
• Alert the triage nurse to any concerns about patients in the waiting area.
• Handle calls from patients, relatives, and carers regarding healthcare concerns, relaying information to clinical staff.

GP Out-of-Hours (OOH) Patient Care

• Support patient care from the moment a call is received from NHS 111 until clinical assessment begins, either by phone or face-to-face.
• Inform patients of delays to GP OOH appointments or home visits.
• Liaise with external services when required to support patient care.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential

• Good general education

Desirable

• Relevant NVQ2 qualifications
• IT related qualification

Knowledge

Desirable

• Knowledge of Microsoft Office and Outlook
• Knowledge of Patient Centre, Adastra, EPR

Experience

Essential

• Previous experience of working within a customer care environment
• Customer Service experience

Desirable

• Previous experience of reception work

Skills

Essential

• Ability to work in a high-pressured environment
• Excellent verbal and written communication skills
• Excellent keyboard skills
• Ability to problem solve, plan and prioritise workload
• Good literacy and numeracy skills
• Computer literate
• Ability to work in a high-pressured environment
• Ability to deal with sensitive issues
• Ability to problem solve, plan and prioritise workload