Admin/Care Navigator

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to the patients and other visitors, either in person or via the telephone

Main duties of the job

• Receive patients and signpost to appropriate service
• Generate repeat prescriptions
• Professional telephone answering skills
• Meeting and greeting patients
• Processing appointments requests
• Registration and processing of medical notes
• Scanning medical records

About us

Small friendly team consisting of GPs, Nurses, Clinical, administrative and clerical staff. Patient list size over 5100.

Job responsibilities

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and update as necessary
• Filing post in medical records
• Fax and photocopy as requested
• Generating repeat prescription requests

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Answering telephone calls in a professional manner
• Meeting and greeting patients that come to reception

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Booking, cancelling and changing appointments.
• Process repeat prescription request in accordance with Practice guidelines.
• Scanning medical records
• Actioning pathology test results

Telephone

• Have working knowledge of telephone system, during and after hours.
• Answering the telephone in a professional manner.

Person specification

Experience

Essential

• Experience of working within in Primary Care

Desirable

• Experience of working within a GP practice and using EMIS clinical system

Qualifications

Essential

• GCSEs 5-9 in English and Maths at least

Desirable

• NVQ level 3 in Health and Social Care

Flexibility

Essential

• This is a 16hr contract and the shifts are between 8am-8pm Mon-Fri. However, you must be flexible to cover sickness and annual leave and also some Saturdays during the winter months. Please do not apply if you cannot be flexible during these times.