Admin & Clerical support for BABSS

Job summary

An exciting opportunity has arisen for a highly organised and motivatedAdmin & Clerical Support Officerto join our friendly and dynamicBladder & Bowel Specialist Service who aligns with our Trusts values being safe, compassion, effective, inclusive & trusted.

The successful candidate will be working closely in supporting theClinical Leadand the wider Bladder & Bowel Specialist team when required. This is a varied and rewarding position where no two days are the same. You will be supporting the lead with preparing reports, creating & maintain spreadsheets & minute taking, along with general patient & service related tasks.

If you are an enthusiastic and organised individual who enjoys working in a busy healthcare environment and would like to be part of a service dedicated to improving patients' quality of life, we would love to hear from you.

Main duties of the job

To provide a high-quality administrative service as a member of the Administration team supporting North Bladder and Bowel Specialist Service through effective teamwork.

Be responsible for confidential, accurate and efficient administrative support using established processes, IT systems and Netcall's.

Support teams to co-ordinate patient pathways and visit allocation to deliver high quality patient care in the community.

Meet the administrative demands in a busy office environment.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https://forms.office.com/e/ahWY3eAGM2

We appreciate you completing the survey.

Job responsibilities

To plan and prioritize own workload support nursing teams, management team and administration colleagues undertaking word processing of letters, reports and other documents using Microsoft Word, Excel, PowerPoint.

To use own initiative when dealing with enquiries from colleagues internally and externally, and other health care professionals and direct as appropriate.

To support teams with patient referrals and visit schedules using EMIS. Provide caseload reports and support with caseload maintenance and problem solving.

To develop, implement and maintain administrative systems, including effective and up to date filing, data tracking and data gathering.

To be responsible for the ordering of stores and non-clinical items such as uniforms, medical equipment and stationery, demonstrating an awareness of cost efficiency and effectiveness.

To liaise with external organizations to arrange meetings and training sessions as required.

To update staff training compliance using established systems.

To collate data to assist with the reporting of team quality and performance indicators as required by Professional Leads and Locality Managers to produce CQUIN / KPI reports

To actively promote patient feedback survey by supporting teams with data collection and submitting results in timely manner.

To be responsible for researching uploading relevant content to OOHCC Rugby social media sites.

To organize meetings by arranging room bookings, meeting agendas and taking minutes. Follow up actions as required.

To be responsible for the storage and recording of confidential patient and staff filing to meet requirements of Information Governance policy and procedures.

Support the Management team with the implementation of new initiatives as required.

To update OOHCC Action Plan as instructed by Team / Professional Lead and Locality Manager, as required

To participate and support Management team to promote staff wellbeing activities.

Receive supervision from team / Professional Lead. This may be face to face or by telephone or email

Participate in the Management of Change, making constructive suggestions to how the service can be improved

Make constructive suggestions on the appropriate use of resources

Demonstrate a commitment to abide by Trust Policies and Procedures and comply with Health & Safety legislation

The post holder will have in depth working knowledge of the relevant systems used within the team setting

Communications and Working Relationships:

To work in conjunction with and communicate effectively with external agencies as part of Rugby Place based team network to support patients with care navigation and social prescribing, ensuring dissemination of information which is of a highly sensitive nature pertaining to vulnerable adults.

To demonstrate effective and appropriate communication when dealing with, and providing information to, anxious or distressed patients and family members relaying messages, as required, depending on their urgency, to appropriate member of staff.

To work in partnership with services across South Warwickshire University NHS Foundation Trust

To provide IT support and training to individuals on established systems using skills and knowledge in maintenance of caseload information and problem solving.

Person specification

Qualifications

Essential

• Level 3 NVQ/BTEC certificate in Business / Business administration or equivalent
• GCSE A-C Maths and English or equivalent
• Microsoft Office including Word, Excel, PowerPoint and email packages to level 3 standard
• Experience of EMIS / electronic patient records

Experience

Essential

• Proven office experience of at least 1 year preferably in NHS environment
• Proven experience of delivery of administrative systems
• Experience of dealing with internal and external clients both face to face and via telephone
• Experience of using own initiative and prioritising workload

Skills

Essential

• Demonstrate good communication skills in person, on telephone and email
• Demonstrate a high level of accuracy and attention to detail in all work undertaken
• Must be able to deal with enquiries and identify those which can be dealt with and those which require escalation
• Must be methodical and able to develop, organise and accurately maintain effective administration systems
• Must be able to manage resources effectively
• Must be able to respond appropriately to varying workloads and prioritize work effectively
• Must be able to deal with interruptions and resume task in hand without loss of efficiency.

Personal Qualities

Essential

• Able to work as part of a team in a friendly and enthusiastic manner
• Able to work on own initiative and seek support and guidance when necessary
• Demonstrate an understanding of the need for confidentiality in all aspects of work
• To be able to adapt to change
• Must be proactive, flexible and able to demonstrate good organisational skills
• Able to work under pressure and understand the importance of meeting deadlines
• Be willing to attend and participate in meetings as and when required

Other

Essential

• Must be a non-smoker whilst on duty
• Must be able to work flexible hours
• Must be willing to undertake Criminal Records Disclosure at enhanced level
• Must be legally entitled to work in this country
• Must be able to use general office equipment
• Must be able to work both from home and the office and travel across the county.
• Able to travel to other areas for meetings and training purposes