Admin Clerk/Receptionist

Job summary

To work as part of a team under the direction of the Clinic Manager, providing clerical support to enable the smooth running of clinic

Main duties of the job

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email to obtain clinical information as and when necessary

Provides admin support to different clinical teams such as Anaesthetic and nursing teams.

Dealing with telephone enquiries and taking accurate messages as appropriate

To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate. Issuing case notes to clinic, medical and nursing staff.

To prepare case notes prior to clinics and admission for surgery, ensuring that the relevant stationery is inserted, ensure notes are up to date and that all relevant investigation reports from previous attendance are in place.

Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Received and transferred and trace all notes into and out of the ward

Person specification

Essential & Desireable

Essential

• oPrevious reception or customer facing experience in a healthcare or public setting
• oClerical/administration experience including filing and/or reception
• oExcellent/professional telephone/ reception manner
• oFlexible approach to duties
• oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• oAble to communicate clearly and act quickly in emergency
• oGood IT skills including Microsoft packages
• oTidy and methodical working practice
• oAttention to detail
• oAbility to work effectively in a busy team, adjust to change and motivate others
• oAbility to work independently and as part of a team take instructions from nurse in charge
• oConfidence to handle difficult conversations with patients, relatives and carers

Desirable

• oPrevious NHS experience
• oTo have a basic understanding of medical terminology
• oIT skills/ Transcribing from dictations desirable only