Administration and Secretarial

Job summary

We are looking for a motivated member of staff with admin and clerical experience in General Practice as well as good typing skills to join our friendly and dynamic team.

Skills and personal qualities needed:

• Have good organisational skills
• Be able to cope in a busy environment and maintain confidentiality
• A pleasant telephone manner and strong interpersonal and communication skills are essential
• Have good computer skills preferably knowledge of Emis Web although full training will be given
• Be flexible and adaptable
• Be a team player
• Salary and hours to be agreed

Main duties of the job

Typing letters, reports, emails, patient referrals in an accurate and quality manner.

Administrative duties, including phones and reception desk

About us

We are a small long established GP Surgery in Paignton, Devon, just six minutes from the beach!

We have a small friendly team of 4 GPs, 2 nurses, a HCA a phlebotomist, and 13 administrative staff, a mix of full time and part time.

We have a patient list size of approximately 5,600.

Job responsibilities

To provide general secretarial support to clinicians involving word processing and audio typing skills with general clerical work.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• To provide an efficient audio, copy typing and service for Clinicians and Health Professionals as required. This includes the typing of letters, reports, patient referrals, emails, etc in an accurate and quality manner.
• To make appointments, bookings and admissions as required.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/ insurance records
• File patient records and correspondence in patient medical records
• To receive incoming and initiate outgoing telephone calls in an efficient and pleasant manner to facilitate timely and appropriate communications with others, taking messages and forwarding accurately to the correct person in the Primary Health Care Team and dealing with appropriate queries
• Maintain the computer clinical system in an accurate and secure manner.
• Maintain appointment system; liaise with GPs and other staff as necessary.
• To assist with the gathering of statistics and information when requires.
• To receive and dispatch mail and maintain a pending system
• Photocopying/emailing/filing as requested
• Scanning of documents efficiently
• To manage process for deducting deceased patients
• Any other duties as appropriate to the post as requested by the Office Manager/Practice Manager/Partners

Person specification

Experience

Essential

• Teamwork, flexible team player able to work under pressure

Desirable

• - Experience of working in a GP practice
• - Be able to use Microsoft Office (word, excel, outlook)
• - Typing skills
• - Good working knowledge of medical terminology or the ability to learn clinical terms quickly
• - Be able to provide clear, polite verbal and written communication skills for dealing with patients and doctors

Qualifications

Essential

• GCSE grade A to C in English and Maths