Administration Assistant

Job summary

An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our North Cumbria Inpatient Services.

You will be the first point of contact working on reception in a ward environment, providing administrative support directly to the ward multidisciplinary team and supporting across all wardswhen required.

This role provides a comprehensive administrative support to the service, working Monday to Wednesday 9am to 5pm. Proven experience of working in similar work environment is an advantage.

Main duties of the job

The post holder will be able to evidence:

• Experience of front-facing reception duties.
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
• Good organisational skills.
• Be able to prioritise a fluctuating workload.
• Proven experience of working with Microsoft Office packages.
• Diary management skills to coordinate room bookings.
• Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO)

• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

  The post holder may also undertake additional duties as directed by the Administration Manager.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

General administrative duties

Accurate typing skills - typing letters/reports

Diary management including room allocations

Working from shared inbox

Experienced in the use of Microsoft packages i.e Outlook and Word

Ordering stock

Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.

Please find attached job description for full details.

Advertising date : 30th September 2026

Closing date : 14th October 2026

We welcome your application.

Person specification

Education and Qualification

Essential

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education up to Level 1 standard in English Language and Maths.

Desirable

• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

Essential

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Knowledge of working in an NHS environment.2
• Ability to maintain and update patient information database(s).

Experience

Essential

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Desirable

• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disposition

Essential

• Discrete in handling confidential and sensitive information.
• Able to work in accordance with Trust values and attitudes.
• Must be able to demonstrate an understanding of equality and diversity.

Desirable

• Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
• Diplomacy.

Role/Team specific requirements

Essential

• Team Player
• Flexible with working arrangements.

Additional Requirements

Desirable

• Able to meet the mobility requirements for the post