Administration Lead

Job summary

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

Are you an experienced administrator with strong leadership skills and a passion for delivering outstanding patient service? We have an exciting opportunity for an Administration Lead to join our Diagnostics team in High Wycombe.

This is a rewarding role for someone who thrives in a fast-paced healthcare environment and enjoys leading teams to deliver exceptional service. You'll play a key role in ensuring the smooth day-to-day running of reception, appointment scheduling and administrative services, helping to create an excellent experience for both patients and colleagues.

As our Administration Lead, you'll provide hands-on leadership and management to the Administration, Reception and Housekeeping teams. You'll be responsible for ensuring services run efficiently, staffing levels are maintained and patients receive a professional and welcoming experience at every stage of their journey.

Working closely with operational and clinical colleagues, you'll oversee appointment scheduling, rota management, service performance and team development, whilst supporting the ongoing delivery of a patient-centred diagnostic service.

Main duties of the job

As our Administration Lead, you will be:

• Leading and supporting the Administration, Reception and Housekeeping teams.
• Managing staffing levels, annual leave, sickness absence and rota planning.
• Ensuring excellent customer service standards are consistently maintained.
• Overseeing patient bookings, scheduling and administrative processes.
• Supporting recruitment, performance management and staff appraisals.
• Working closely with clinical teams to ensure clinic rotas align with service requirements.
• Managing communication within the team and escalating issues where appropriate.
• Supporting operational improvements and maintaining high service standards.
• Ensuring patient confidentiality and data protection requirements are upheld.
• Providing practical support across the service as required.

About us

With your experience of working in a senior administrative role, leading or supervising a team you will also have:

• Strong customer service experience
• Excellent organisational and communication skills
• Good IT skills and experience of data inputting and administrative systems
• Ability to prioritise workload and work effectively under pressure
• A flexible and proactive approach to work
• Experience working within a healthcare environment - desirable
• Experience of appointment booking and scheduling - desirable
• Management qualification or leadership training - desirable

What You Can Expect in Return

• A competitive salary depending on experience
• 25 days holiday increasing with service up to a maximum of 29 days plus bank holidays
• Mandatory training through our excellent in-house education programme
• The support you need to grow in your role and continue your professional development

To apply for the role, click on the link below. If you have any questions, contact [email protected] 

Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date for that reason it is encouraged that you do not delay in your application.

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.

Job responsibilities

For more information review the attached job description or contact [email protected]

Person specification

Qualifications

Essential

• Experience of working in a senior administrative role, leading or supervising a team
• Strong customer service experience
• Excellent organisational and communication skills
• Good IT skills and experience of data inputting and administrative systems
• Ability to prioritise workload and work effectively under pressure
• A flexible and proactive approach to work

Desirable

• Experience working within a healthcare environment - desirable
• Experience of appointment booking and scheduling - desirable
• Management qualification or leadership training - desirable