Administration Officer (Car parking)

Job summary

We are recruiting for a Administrative Officer who shares our vision to be trusted to provide consistently outstanding service to our staff and patients.

You will be a motivated, efficient, friendly individual, with excellent organisational, administrative and good interpersonal skills.

You will assist in all aspects of administration work within the office including, maintaining systems, data entry and analyse, minute taking, dealing with customer requests, filing, typing and all other administration duties as required.

You will be expected to have excellent communications skills, to be able to work under pressure, be adaptable and be supportive to their team member as well as having the ability and initiative to work to work on your own and as part of a team. You will need to work within hospital policies and procedures and always uphold the values of East and North Herts.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Administrative Officer will support the Car Parking Service Manager in providing administrative and clerical support ensuring the management of staff car parking applications, dealing with enquiries, monitoring and maintaining data bases, liaising with key internal and external stakeholders.

To rotate and cover for other administration staff.

(Training will be provided on all computerised systems)

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications/ Training

Essential

• Educated to GCSE level or equivalent in Maths and English

Desirable

• NVQ level 3 Business Administration or equivalent

Previous Experience

Essential

• Administration/clerical experience
• Experience of working in customer service environments and/or with the public
• Competent use of Excel and Word

Desirable

• Previous experience of working within the NHS

Skills

Essential

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Capable of working well under pressure
• Well organised and able to manage own workload
• Ability to prioritise and work to deadlines
• Ability to work on own initiative and as part of a team

Knowledge

Essential

• An understanding of confidentiality and its place in the NHS

Desirable

• Knowledge of Information & Governance requirements within the NHS

Other Requirements

Essential

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day