Administration Officer

Job summary

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 3 administrator to join our developing team in North Cumbria as a Administrative Officer. This is a county-wide service and therefore the base is flexible which will be discussed at interview (Beacon Unit, Penrith, Brookside Centre, Wigton or Carleton Clinic Carlisle).

We are seeking someone who has an interest in supporting our expanding clinical team, the post holder will need to have experience of working in a similar environment and previous secretarial experience is essential due to the demands of the role.

This post could provide an ideal development opportunity for an existing Band 2 or 3 looking to develop further administrative skills working autonomously within an exciting and developing service. The post will provide training and development opportunities.

Full support will be provided by an experienced Pathway Coordinator/Administration Manager as well as the service leads.

Main duties of the job

The post holder should have:

• Secretarial experience working within a team.
• Experience in a customer / patient focussed environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RiO system (not essential as full-training will be delivered).
• Good verbal and written communication skills.
• Minute taking skills as attending MDT meetings, updating RiO and action plans is an essential task.
• Ability to be a self-directed, motivated and be able to contribute positively within a team.
• Well organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.
• Desirable: A current driving licence and access to a car - Travel will be necessary for this role around other North Cumbria sites so the post holder must be able to meet the mobility requirements of the role.

The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

A high level of organisation and excellent communication skills, both written and verbal, along with extensive experience of the Microsoft suite and typing skills are required.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Date advertised - 8th October 2026

Closing date - 22nd October 2026

Please note remote working opportunities cannot be considered for this role.

This vacancy may close early if a sufficient number of applications are received.

Person specification

Education and Qualifications

Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience for live typing meeting notes
• General level of Education to O-Level/GCSE at Grade C or above

Desirable

• NVQ Level 3 in Customer Care

Knowledge and Experience

Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

Essential

• Excellent communication and interpersonal skills, both verbal and written
• Live typing minutes/note-taking skills
• Good organisational and planning skills
• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
• Discrete in handling confidential and sensitive information