Administrative Assistant – Reception/Admin Support
This job in numbers
Job summary
An exciting opportunity has arisen for an Administrative Assistant - Reception/Admin Support based at the Northern centre for Cancer care - North Cumbria, Carlisle
Working on one of the 2 Receptions with NCCC-NC.
Hospital site Carlisle
- Interview Date: 27 October 2026
-
18 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- Deal with telephone enquires promptly.
- Communicate with patients regarding appointments/transport bookings
- Make Oncology Review Appointments for patients leaving Oncology Outpatients
- Issuing concessionary parking permits
- Liaising with NCIC estates on issue contractors passes & keys and parking permits
- General reception Meet & Greet duties
- Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCC-NC
- Uploading into Patient Record system - E-record
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job responsibilities
Based mainly on one of the Receptions with NCCCNC.
- Deal with telephone enquires promptly.
- Communicate with patients regarding appointments.
Working within a team of administrative staff supporting the provision of an efficient Administrative support service to the wider Oncology team in NCCCNC
Uploading into Patient Record system E-record
Archiving.
Person specification
Qualifications & Education
Essential
- Minimum of 4 GCSEs, Level A - C, including English Language, or equivalent level qualification or relevant experience
- OCR I or NVQ L2 Business & Administration or equivalent qualification / experience
Knowledge & Experience
Desirable
- Previous work experience
- Understanding of medical terminology
Skills & Abilities
Essential
- Good IT skills to include office software packages
- Good keyboard skills and Text Processing ability
- Good communication skills both written verbal and telephone skills
- Ability to work without direct supervision
- Ability to be flexible and work as part of a team
- Understanding of confidentiality issues
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