Administrator

Job summary

Vacancy hours: Monday 2pm-8pm, Tuesday and Wednesday 8am-8pm, Friday 3pm - 8pm

Are you looking for a busy varied role ?

We are looking for an experienced administrator to join our busy Radiology Reception Admin team. You may be expected to work at any of the Trust locations. These include Russells Hall Hospital, Dudley Guest Hospital and Corbett Hospital as well as various community-based sites across the borough.

Main duties of the job

To attend patients on the CRIS system.

To book appointments using the CRIS system.

To deal with queries regarding referrals or appointments.

To transfer and import Radiology Images.

To update patient details on PAS system.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

Essential

• Educated to GCSE O level standard or equivalent in English Language and Maths. Grade C or above , OR relevant experience in a similar NHS role.

Desirable

• ECDL
• NVQ Level 2 in Customer Service

Knowledge

Essential

• Understanding of Risk Management, Data Protection and Information Governance
• Knowledge and understanding of Trust values & behaviours

Desirable

• Experience of using RIS, and OASIS , IEP or similar systems in a NHS environment
• Understanding Radiology workflows

Experience

Essential

• Knowledge and experience of accurate Data Entry on a PC.
• Able to cope in a pressurised environment.
• Previous customer service experience.

Desirable

• Previous NHS clerical experience

communication

Essential

• Able to work using own initiative and as part of a team
• Able to communicate with all levels of staff and members of the public

Desirable

• Experience to coach and mentor new users of system