Administrator

Job summary

Are you an organised multitasker who thrives in a busy environment? We're looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.

Why you'll love this role

• Varied workload -- no two days the same
• Friendly, supportive team
• Key role in improving patient experience
• Opportunities to grow responsibilities
• Good balance of autonomy and teamwork

Main duties of the job

What you'll do

• Coordinate clinics, book appointments and produce letters
• Process referrals and maintain accurate, confidential records
• Manage generic inboxes and respond to internal/external queries
• Act as first point of contact for complex admin questions
• Escalate issues to keep the service running smoothly
• Use RiO to transfer patients and manage caseloads
• Attend meetings and record clear action notes
• Work on a varied daily rota

Support & Leadership

• Provide daily support and supervision to Band 2 admin staff
• Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Job responsibilities

Support the coordination of caseload activity across teams, ensuring timely processing and follow-up

Coordinate administrative processes relating to referrals, appointments and patient pathways

Escalating any administrative issues

Supporting Band 2 administrative staff in regards to patient queries and general support.

Please refer to the attached job description for the full details on the responsibilities and person specification.

Person specification

Experience

Essential

• Experience in administration and administrative work
• Experience of working co-operatively within a team
• Experience of organising own day to day work and adjusting priorities in response to the needs of others.

Desirable

• Experience of working in a health or social care setting.
• Experience in supervising/mentoring junior staff.

Knowledge and Skills

Essential

• IT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, Teams etc.).
• Typing experience and skills

Desirable

• Knowledge of RiO patient record systems.

Training, Qualifications and Registration

Essential

• GCSE in Maths and English or equivalent