Apprentice Administration Assistant

Job summary

Are you a self-motivated, hardworking and enthusiastic individual looking to take their first stepin to an administration career in the NHS? If so, this apprenticeship post could be just what youare looking for.

We are excited to be able to offer an Administration apprenticeship opportunity working withinthe ENT Cancer Hub within the ENT Department based at the Queens Medical Centre Campus of Nottingham UniversityHospitals NHS Trust.

Main duties of the job

Working alongside the team providing support in a range of duties including workingon reception, answering telephone enquiries, booking patient appointments, sorting post,general filing, electronic scanning of documents and updating records as well as other generaloffice duties.

You will need good communications skills and will be supported to develop lotsof new and current skills including; prioritisation, attention to detail, using your own initiativeand the ability to work in a busy and fast paced environment.

You will be a conscientious and enthusiastic team player with good organisational skills. Youwill need to be able to demonstrate a clear understanding of confidentiality issues, be wellmotivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will present a professional and polite attitude at all times. You will learn and develop skills using Microsoft Office and NHS systems.

About us

This is an 18 month fixed term apprenticeship and you must be committed to work towards a level 2 or 3 Diploma in Business and Administration. As an employee we will be committed to ensuring that a structured plan is in place to support and enable you to complete your apprenticeship.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training & Qualifications

Essential

• Functional skills level 1 in English, Maths and ICT

Desirable

• GCSE Grade C or above in English and Maths

Experience

Desirable

• Previous experience of working within an administrative setting

Communication Skills

Essential

• Good communication skills
• Demonstrates understanding of patient/client confidentiality

Analytical/Judgement Skills

Essential

• Ability to work in a non-discriminatory manner to ensure equal opportunities / work sensitively with a diverse group of people

Planning/Organisational Skills

Essential

• Good organisational skills