Assistant General Manager

We’re looking for an experienced Assistant General Manager to work closely with the GM and play a key role in the day-to-day and longer-term running of Kiez.This is a senior, hands-on role with real responsibility across service, people, commercial performance, events and operational planning. You’ll be equally comfortable leading a busy evening on the floor, building a rota, reviewing labour, planning a private hire or helping improve the systems behind the business.You’ll be involved in:Leading services and taking full responsibility for the restaurant in the GM’s absence.Supporting weekly planning across sales, labour, staffing and operational priorities.Building rotas and helping manage labour in line with forecast revenue and trading patterns.Reviewing key commercial performance including sales, labour, stock, wastage and beverage GP.Helping plan and deliver private hires, events, brand collaborations and special services from planning through to execution and review.Recruiting, onboarding, coaching and developing the FOH team and junior managers.Creating a strong service culture built around warmth, confidence, personality and attention to detail.Working closely with the kitchen and bar teams to keep communication and standards consistent across the business.Taking ownership of operational standards including stock, ordering, maintenance, compliance, licensing, health & safety and cleanliness.Handling guest feedback and service recovery with confidence and good judgement.Contributing ideas around service, drinks, events, systems and the wider Kiez experience.Helping us plan ahead for busy periods, seasonal changes, projects and the continued development of the business.This is an opportunity for someone who wants more than a traditional floor-management position. You’ll have genuine exposure to the commercial and operational side of running a restaurant and the space to have a meaningful impact on how Kiez develops.