Assistant Systems Officer

Job summary

Do you have:

• Previous experience of working on a Helpdesk or in a Customer Service setting?
• The ability to manage multiple tasks simultaneously?
• Problem solving skills?
• A keen eye for attention to detail?

If so, we have an ideal opportunity for you as anAssistant Systems Officer(ASO) within the GMMH Systems Team.

As an ASO, you will be the first point of contact for users of our systems.

We, in turn, are able to provide you with a wealth of knowledge and understanding of the systems used within the Trust from a System Administrator perspective, including opportunities for undertaking system administration, configuration, User Acceptance Testing, End-user support as well as supporting any ongoing IM&T projects.

The ability to manage your time effectively is paramount with this position, enabling you to manage multiple competing demands on your time.

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial.

The Assistant Systems Officer vacancy will take place in the form of an assessment day on 02 November 2026, please note that this process can typically be a full-day event, as those candidates that progress throughout the day will then be invited to a face to face interview later in the afternoon.

Attendance in person is essential on the day.

Main duties of the job

As an active member of the team the post-holder will; (a) maintain Business System Administration forthe live operation of systems; (b) produce routine operational guidance and support for system users,including system support; (c) assist on projects relating to the support and development of theinformation systems, (d) contribute to the continuing development of systems and the realisation of thebenefits of the systems.

The postholder will also be required to support the provision and management of training sessionsacross the organisation as well as providing a support service to queries in relation to the systems managed.

Members of the Systems Team must be prepared, and have the ability, to act as change agents and champions of the system, and to encourage and support Trust staff with electronic recording.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person specification

Experience

Essential

• Customer Services Experience
• Operational/administrative use of electronic systems
• High Level use of computer packages and use of Information Technology

Desirable

• Experience working in a helpdesk environment providing front line support to customers

Knowledge

Essential

• Knowledge and understanding of Microsoft Applications

Desirable

• Knowledge of Information Governance principles

Skills and Abilities

Essential

• Effective problem solving and ability to take on ad-hoc issues
• Excellent written and oral communications skills
• Ability to communicate well at all levels
• Ability to use appropriate initiative, prioritise workload and manage completing demands
• Ability to disserminate complex information