Asst. Patient Pathway Coordinator (CAT 9 Haematology) - 30 hrs p/w

Job summary

Band 3 Assistant Patient Pathway Coordinator (CAT 9 Haematology)

This is a part-time post for 30 hours per week.

The Clinical Haematology Department is looking for aBand 3 Assistant Patient Pathway Coordinator.

This is a great opportunity to become a key part of a developing team supporting the consultants, providing first-class patient care in line with government treatment-time targets.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

PLEASE NOTE: This is an on-site role and is not suitable for remote working.

Main duties of the job

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work, and ability to work under pressure and meet deadlines when they are set.

The role will involve supporting specific consultants within a small team; this will include managing outpatient clinics, waiting lists as well as other administrative tasks.

To be considered for this post you will need GCSE or an equivalent qualification in English and Maths and be computer literate.

We are looking for staff committed to ensuring the best possible service for our patients with a particular enthusiasm for teamwork.

This is a fantastic opportunity to enhance your skills and experience in a non-clinical role where individual personal development is actively supported.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.

Person specification

Qualifications

Essential

• GCSE or an equivalent qualification in English and Maths

Experience

Essential

• Experience of working in Administration

Desirable

• Experience of using NHS systems
• Experience of Managing Patient Appointments
• Experience Handling Patient Calls