Band 3 Clinic Supervisor - Outpatients

Job summary

An exciting opportunity has arisen for enthusiastic full-time Band 3 Supervisor to join our team in Outpatients at Good Hope, with a focus on the Trauma & Orthopaedic and Ophthalmology departments.

The applicant will be responsible to support the team leader in the day-to-day management of staff in the outpatient department

This role will be pivotal in managing the training and development of staff in an efficient and proactive manner.

The role requires a friendly individual who can work as part of a team, effectively communicate with staff and visitors at all levels, and to manage a highly detailed and varied workload

Main duties of the job

To provide daily support to the team leader

To assist colleagues as directed by the team leader in times of pressure of work

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Co-operate in the induction of new staff and new working practices to ensure the smooth running of the department

Use Trust systems to input electronic data as required

Create documents / spreadsheets / reports as required using IT Systems

Receiving and dealing with telephone enquiries as appropriate

Monitoring shared inboxes, unoutcomed appointments and being responsible for PBWLs.

Candidates should have experience undertaking a range of administrative duties and have excellent communication skills, be self-motivated and able to multi-task.

You must possess excellent keyboard and IT skills and be able to manage and prioritise your own workload and respond well under pressure.

Knowledge of Outpatients is essential as well as being fully trained on Oceano, Optims and having a good understanding of partial booking.

Knowledge of HR procedures, Allocate, annual leave & sickness management is an advantage.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Person specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations