Band 4 Medical Secretary Supervisor - Obstetrics and Gynaecology

Job summary

Excellent opportunity to join our dedicated Obstetrics & Gynaecology team as a Band 4 Senior Medical Secretary. This is a rewarding role for an experienced and motivated individual who is passionate about delivering high-quality administrative support within the NHS.

As a Senior Medical Secretary, you will work closely with consultants, nurses and multidisciplinary teams, providing comprehensive secretarial and administrative support to ensure patients receive timely, efficient and compassionate care. You will play a key role in managing clinical correspondence, supporting service delivery and helping the department meet its performance and quality standards.

We are looking for someone with excellent organisational and communication skills, a proactive approach to problem solving, and the ability to manage a varied workload in a busy clinical environment. Previous medical secretarial experience and a commitment to providing an excellent service to both patients and colleagues are essential.

In return, you will join a friendly, supportive and experienced team that values collaboration, development and continuous improvement. This is an opportunity to make a real difference to women's healthcare, supporting services that impact thousands of patients and families across our community.

If you take pride in delivering outstanding administrative support and want to be part of a team dedicated to providing high-quality NHS care, we would love to hear from you.

Main duties of the job

As a Band 4 Senior Medical Secretary within Obstetrics & Gynaecology, you will provide high-quality secretarial and administrative support to consultants and the wider clinical team, helping to deliver an efficient, patient-centred service. Key responsibilities include managing clinical correspondence, processing referrals, arranging investigations and responding to patient and GP enquiries in a professional and compassionate manner.

You will support the training and development of Band 3 secretarial staff, new starters and less experienced colleagues, while helping to manage workloads, prioritise urgent tasks and contribute to service improvements. Using a range of hospital systems, you will maintain accurate patient records and ensure compliance with NHS policies, information governance standards and departmental procedures.

Working as part of a busy and rewarding team, you will liaise closely with consultants, nurses and allied health professionals to support the smooth running of the service. The role requires excellent organisational skills, attention to detail, and the ability to work under pressure.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Person specification

Qualifications

Essential

• *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment
• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
• *Working knowledge of medical terminology

Experience

Essential

• *Experience of working as a Medical Secretary
• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in Healthcare
• *Good Organisational skills
• *Able to use own initiative and deal with the unpredictable
• *Able to work under pressure and to multi-task
• *Able to work to deadlines

Desirable

• *Experience of working in a busy environment

Additional Criteria

Essential

• *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• *Good keyboard / IT skills
• *Good organisation skills and ability to multitask
• *Good time management skills
• *Ability to deal professionally with enquiries from staff, patients and visitors
• *Ability to problem solve
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to pay attention to detail where there are predictable interruptions to the work pattern
• *Ability to deal with stressful situations and sensitive issues
• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations