Band 4 Outpatient Pharmacy Trainee Pharmacy Technician (PTPT)

Job summary

You must either be a registered pharmacy technician or open to being enrolled and working towards to NVQ level 3 training.

Applications are welcome from all sectors of pharmacy practice, including community, primary care, industry and academia however hospital experience is desirable. All eligible candidates will be offered NVQ 3 Pharmacy Technician course and ACPT course once their NVQ level 3 training is complete.

This is a full time post and is not subject to NHS AFC terms and conditions. Informal enquiries about the post are very welcome.

Main duties of the job

Engender a "customer first" culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.Ensure that strong relationships are built with our customers in order to understand their needs to deliver customer satisfaction.To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary sectors.Support the Pharmacist to conduct regular customer and stakeholder surveys to measure satisfaction.Work with the Pharmacist on implementing customer service improvement plans in conjunction with the pharmacy team.To assist in dealing with customer complaints promptly and efficiently in line with the company complaints procedure.To provide advice on leading a healthy lifestyle.To work under the supervision of pharmacist and respond to symptoms described by customers and recommend suitable products and provide advice on their correct use including sale of over-the-counter (OTC) and Pharmacy only medicines. To deliver a high quality and comprehensive medicines counselling service to patients on all aspects of their pharmaceutical care including specialist and unlicensed drugs. To overcome communication barriers through the use of interpreters or other forms of communication.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities.

Person specification

Royal Free shared commitments

Essential

• Demonstrable ability to meet the Trust shared commitments.

Qualifications

Essential

• NVQ Level 2

Experience

Essential

• Pharmacy experience, including dispensing, OTC sales and patient counselling
• Demonstrate ability to dispense accurately
• Demonstrate ability to counsel and give advice to patients/carers on medication
• Experience of working in an NHS hospital environment
• Experience/knowledge of the principles of stock control
• Computer literate including Microsoft software products

Desirable

• Supervision of PTPTs in dispensary
• Experience in stock management
• Experience of working in an NHS environment
• Previous assessable experience/understanding of JAC Pharmacy computer system
• Computer literate including Microsoft software products

Skills

Essential

• Computer literate
• Good written English
• Good communications skills
• Ability to complete any required documentation correctly
• Demonstrable knowledge of setting up procedure
• Demonstrated ability to meet set deadlines

Desirable

• Demonstration of management and leadership skills through experience
• Demonstrated attention to detail

Personal Qualities & attributes

Essential

• Excellent written, verbal and interpersonal skills (with patients and staff of all levels)
• To be able to show own motivation and how to motivate others
• Honest, reliable and well organised

Others

Essential

• Able to participate in weekend, bank holiday and flexible duty rotas if needed.