Band 4 - Pathway Navigator, Dermatology

Job summary

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

please note we are unable to obtain sponsorship for this role.

Main duties of the job

Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes.Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.Support Patient Tracking List (PTL) validation and escalate delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

www.westhertshospitals.nhs.uk/flexibleworking

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact [email protected]

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job responsibilities

The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties. Close working relationships with clinical and administrative teams are essential.will be discussed at interview.

Person specification

Education and qualifications

Essential

• Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
• 4 GCSE (C and above) or equivalent

Desirable

• AMSPAR
• RSA Stage 3 typewriting, word processing (or equivalent)
• Ireporter understanding

Knowledge

Essential

• Knowledge of good practice and system of work within administrative field.
• Knowledge of Health and Safety in the Workplace
• Understanding of confidentiality/data protection issues
• Proficient in the use of computer software packages, e.g. Word, Excel, Outlook.

Desirable

• Knowledge of NHS policies
• Knowledge of 18 week pathway process.
• Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
• Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.

Experience

Essential

• Previous administration experience.
• Experience in a similar field
• Knowledge of software programs

Desirable

• Experience of working in an acute hospital setting