Bank Admin and Clerical

Job summary

Looking for flexible, varied and rewarding work?

Join the Bristol NHS Foundation Trust Temporary Staffing Bureau as a Bank Administrator and gain valuable experience working across a range of departments and services throughout the Trust.

As a Bank Administrator, you'll provide vital administrative support where it's needed most. Assignments may involve covering staff absences, supporting busy clinical and non-clinical teams, assisting with appointment bookings, managing records, or helping deliver short-term projects.

With a variety of assignments available, you'll have the opportunity to develop a broad range of administrative skills and experience within one of the UK's largest NHS organisations.

Assignments are currently mainly offered as temporary placements over a set period of time, such as several weeks supporting the same team or department. There may also be opportunities for more flexible working depending on service needs. Bank work can provide the opportunity to work additional hours around other commitments, while contributing to high-quality patient care and support services.

Main duties of the job

We are looking for enthusiastic, reliable individuals with administrative, clerical, or customer service experience who can provide professional support across a variety of Trust settings.

You will:

• Provide general administrative and clerical support to departments across the Trust.
• Use Trust systems to manage appointments, records, correspondence, and departmental communications.
• Respond to queries from patients, staff, and external partners in a professional and courteous manner.
• Maintain accurate records and handle confidential information appropriately.
• Support teams with organising workloads, managing diaries, scanning documentation, and monitoring shared inboxes.
• Work flexibly across different services and locations as required.

We're looking for people who have:

• Availability to work between 8:00am and 6:00pm, Monday to Friday.
• Previous administration, clerical, or customer service experience.
• Good IT skills, including Microsoft Word, Outlook, and Excel.
• Strong communication and organisational skills.
• Attention to detail and the ability to prioritise work effectively.
• A professional, reliable, and flexible approach.
• An understanding of the importance of confidentiality and data protection.

If this sounds like you, we'd love to hear from you.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person specification

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Willingness to undertake job-related training

Desirable

• NVQ Level 2 in Business Administration or equivalent experience
• Previous training in administrative systems or NHS system

Knowledge and Experience

Essential

• Experience of working in an administrative or office-based role (
• Experience of working with the public or in a customer service environment
• Experience of handling sensitive or confidential information

Desirable

• Previous experience within the NHS or healthcare setting
• Experience of booking appointments or diary management
• Experience using patient administration systems or similar databases

Skills and Abilities

Essential

• Good communication skills (written and verbal)
• Ability to organise and prioritise workload in a busy environment
• Basic IT skills, including Microsoft Office (Word, Outlook)
• Attention to detail and accuracy in record-keeping
• Understanding of confidentiality and data protection principles

Desirable

• Knowledge of NHS services and systems
• Understanding of Patient Access Policy or appointment booking processes

Aptitudes

Essential

• Professional, courteous, and approachable manner
• Ability to work as part of a team as well as independently
• Flexible and adaptable approach to work
• Reliable with a strong sense of responsibility
• Ability to remain calm under pressure