Bank Catering Assistant - Imperial College Healthcare NHS Trust

Job summary

Join the Imperial College Healthcare NHS Trust Bank

Are you passionate about delivering excellent customer service and making a difference to patients' experiences? Join the Imperial College Healthcare NHS Trust Bank as a Catering Assistant and play a vital role in supporting patient care across one of the UK's leading NHS trusts.

As a Bank Catering Assistant, you'll have the flexibility to choose shifts that suit you while working as part of a dedicated team committed to providing high-quality food and hospitality services, whilst promoting their core values: Kind. Expert. Collaborative. Aspirational. Every meal you serve contributes to patient wellbeing and recovery, making this a rewarding role where you can have a real impact every day.

Main duties of the job

What You'll Be Doing

• Preparing and serving patient meals in a safe, hygienic, and professional manner.
• Supporting patients by providing a friendly, welcoming, and compassionate service.
• Working closely with ward and kitchen teams to ensure meals are delivered accurately and on time.
• Ensuring individual dietary requirements and preferences are met.
• Maintaining clean, organised pantry and food service areas in line with health and safety standards.
• Assisting with stock control, stock rotation, and ensuring food quality standards are maintained.
• Delivering meals and provisions to wards and clinical areas when required.
• Supporting supervisors and managers in achieving service excellence and operational targets.
• Completing quality checks, audits, and documentation to maintain high service standards.
• Working flexibly across different hospital departments and food service areas.

About us

Why Join the Bank?

• Flexible working to fit around your lifestyle
• Choose the shifts that work for you
• Competitive hourly rates
• Gain valuable experience within a leading NHS Trust
• Work as part of a supportive and friendly team
• Make a meaningful contribution to patient care and recovery

Job responsibilities

What We're Looking For

• A positive attitude and commitment to delivering excellent customer service.
• Strong communication and teamwork skills.
• The ability to work efficiently in a busy environment.
• A caring and professional approach when interacting with patients, visitors, and colleagues.
• Awareness of food hygiene and health & safety standards (training can be provided).

Person specification

Pre-Application Questions

Essential

• Can you provide evidence of the required immunisations or immunity status for:
• Hepatitis B (Hep B)
• Measles, Mumps and Rubella (MMR)
• Varicella (Chickenpox)
• Yes / No
• Do you have a basic understanding of spoken and written English to follow instructions and communicate effectively in the workplace?
• Yes / No
• Please note: Candidates will be required to complete a Basic English assessment as part of the recruitment process.