Bank level 6 Single Point of Access Clinician

Job summary

An exciting opportunity has arisen for a Bank Band 6 Single Point of Access Clinician to join the Single Point of Access service at Priestley Wharf. The postholder will provide expert clinical triage and assessment for patients with acute and long-term conditions, helping to prevent avoidable hospital admissions and support safe, timely discharge from hospital. Working autonomously within agreed pathways, you will collaborate with patients, carers, multidisciplinary teams, GPs, hospital clinicians, local authorities and other health and social care partners. The role requires flexible working across a seven-day service, with shifts currently operating between 08:00 and 20:00.

Main duties of the job

You will:

• Undertake complex clinical triage and assessment using a range of consultation methods.
• Take effective clinical histories, identify red flags and escalate concerns promptly.
• Use clinical judgement and evidence-based triage tools to determine the most appropriate care pathway.
• Initiate investigations, interpret diagnostic results and plan, manage and evaluate care where appropriate, with support from senior clinicians.
• Make referrals for medical assessment and diagnostic procedures within agreed pathways.
• Signpost and refer patients to appropriate health and social care services to reduce unnecessary A&E attendances and hospital admissions.
• Support safe discharge into community settings.
• Communicate complex and sensitive information clearly and compassionately to patients, carers, families and professionals.
• Maintain accurate, complete and contemporaneous clinical records.
• Contribute to safeguarding, infection prevention, clinical governance, audit and service improvement.
• Deputise for the Band 7 Practitioner and support the day-to-day organisation of service delivery when required.

About us

BCHC provide high quality community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in people's homes and in over 200 healthcare settings for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services. One of our key objectives is to be 'a great place to work' enabling everyone within the organisation to be the best that they can be.

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
• Also ensure all sections of the application form are completed fully; particularly that you provide full details of all referees including business email address, telephone contact details and postal address.

Job responsibilities

Key responsibilities include:

• Delivering safe, evidence-based clinical assessment and triage.
• Recognising deterioration, clinical risk and red-flag symptoms and taking appropriate action.
• Balancing patient safety, clinical guidance and individual patient preferences.
• Working collaboratively with patients and their families to promote independence and develop appropriate care plans.
• Coordinating referrals and access to community, medical and diagnostic services.
• Communicating effectively with internal and external stakeholders and ensuring clinical information is shared promptly and securely.
• Managing anxious or distressed callers with compassion, active listening and clear, jargon-free communication.
• Safeguarding children and adults at risk and reporting concerns immediately.
• Maintaining confidentiality and complying with information governance and data protection requirements.
• Recording clinical assessments, decisions and care accurately and entering activity data within agreed timescales.
• Undertaking direct patient care within the postholders scope of practice.
• Rotating into clinical teams periodically to maintain current knowledge of community services and face-to-face clinical practice.
• Participating in clinical supervision, reflective practice, audits, surveys, quality initiatives and the development of clinical guidelines.
• Supporting improvements to clinical practice, policies and service processes.
• Providing cover for colleagues and deputising for the Band 7 Practitioner when required.
• Supporting colleagues through professional advice, coaching, mentoring and appropriate training.
• Reporting incidents and concerns relating to patient care, health and safety or service delivery.
• Completing mandatory training and maintaining professional registration and competence.
• Using equipment and Trust resources safely, responsibly and sustainably.
• Working flexibly across Trust sites, weekends and bank holidays as required by the service rota.

Person specification

Qualifications / Training

Essential

• Qualifications / Training

Experience

Essential

• Experience

Other job requirements/Skills

Essential

• Other job requirements/Skills

Essential

Essential

• Without justifiable acknowledgement, no gaps in employment and/or no period of time not in healthcare over 18 months
• Driving Licence and Access to Vehicle