Bereavement Services Coordinator

Job summary

We are seeking a compassionate and organised Bereavement Coordinator to join North London Hospice's Bereavement Service. Working closely with the Bereavement Services Manager and multidisciplinary colleagues, you will provide practical, administrative and coordination support to ensure bereaved relatives, carers and families receive timely, person-centred support. The role involves coordinating referrals, appointments and bereavement groups, maintaining accurate records, supporting volunteers and signposting service users to appropriate sources of support. This is an excellent opportunity for someone who is passionate about supporting people through loss and bereavement while contributing to the development of a high-quality community-based service.

Main duties of the job

The Bereavement Coordinator will support the day-to-day delivery of the Bereavement Service across Barnet, Enfield and Haringey. Responsibilities include coordinating referrals and appointments, maintaining service user records, undertaking routine follow-up, providing practical support and signposting, and assisting with the organisation of one-to-one and group bereavement support. The post holder will liaise with volunteers, support aspects of volunteer recruitment and induction, contribute to service development and activity reporting, and help ensure safeguarding concerns and risks are recognised and escalated appropriately. The role requires close collaboration with colleagues across the Hospice and external agencies to provide a responsive and compassionate service.

About us

The Bereavement Coordinator will support the day-to-day delivery of the Bereavement Service across Barnet, Enfield and Haringey. Responsibilities include coordinating referrals and appointments, maintaining service user records, undertaking routine follow-up, providing practical support and signposting, and assisting with the organisation of one-to-one and group bereavement support. The post holder will liaise with volunteers, support aspects of volunteer recruitment and induction, contribute to service development and activity reporting, and help ensure safeguarding concerns and risks are recognised and escalated appropriately. The role requires close collaboration with colleagues across the Hospice and external agencies to provide a responsive and compassionate service.

Job responsibilities

Coordinate referrals, appointments and administrative processes within the Bereavement Service. Provide practical support, information and signposting to bereaved relatives, carers and families. Maintain accurate service user records and activity data. Support the planning and delivery of bereavement groups and one-to-one services. Liaise with and support bereavement volunteers, including recruitment, induction and ongoing communication. Recognise and escalate safeguarding concerns, risks and complex support needs appropriately. Work collaboratively with Hospice colleagues and external agencies to support service users. Contribute to service development, training activities and continuous improvement initiatives.

Person specification

Qualifications

Essential

• Counselling qualification

Desirable

• NVQ in Social Care or equivalent

Experience

Essential

• Experience working in health, social care, bereavement support, counselling support, customer service or a related people-facing service
• Experience of providing sensitive coordination, administrative or practical support to people using a service
• Experience of working within a multidisciplinary team
• Knowledge of local and national bereavement, voluntary and community support networks, or willingness to develop this knowledge

Desirable

• Experience working with, supporting, coordinating or supervising volunteers
• Experience supporting people through bereavement, grief, loss or emotionally difficult circumstances
• Experience of managing volunteers and coordinating groups or group-based support activities

Additional Criteria

Essential

• Strong interpersonal and communication skills
• Strong organisational and time management skills
• Ability to work effectively both independently and as part of a multidisciplinary team
• Good IT skills, including Microsoft Office applications
• Compassionate, approachable and understanding of the needs of bereaved relatives, carers and families
• Commitment to ongoing professional learning and development

Desirable

• Flexible approach to work and responsibilities