Booking Officer - Orthopaedic Assessment Service

Job summary

Working as a member of the small Orthopaedic Assessment Service Booking Team, you will be responsible for providing a booking service to the Orthopaedic Assessment Service in accordance with Trust policies and to ensure services are sensitive to patients' needs.

You will be the first point of contact for patients, relatives and carer's accessing the Orthopaedic Assessment Service (usually by phone) and will involve entering patient details on to IT systems and booking appointments.

Full-time. Part-time and job share also considered.

Main duties of the job

First point of contact for patients wishing to access the Orthopaedic Assessment Service.

Receive telephone calls or emails from patients, carers and relatives with regards to booking their appointment within the Orthopaedic Assessment Service.

Book appointments for patients using the eReferrals and Rio systems, ensuring that any referrals have been triaged and book the appointments using the advice and guidance provided by the clinicians.

Update patient information as necessary.

Deal with queries received from patients, relatives, GP practices, clinicians and medical secretaries.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Person specification

Qualifications

Essential

• IT Literate
• Clait/ECDL or equivalent experience

Desirable

• Business and Administration NVQ 2 or equivalent level of knowledge

Experience

Essential

• Customer Service/Care experience
• Previous administration experience
• Experience of telephone communication

Additional Criteria

Essential

• Ability to work on own initiative
• Excellent communication skills
• Good telephone manner
• Good organisational skills
• Evidence of a good standard of literacy/English language skills
• Team Player

Desirable

• Experience and knowledge of hospital procedures and computer systems, such as RIO & Maxims