Business Change Lead

Change Delivery sits at the heart of Sky’s business. We turn strategic ambition into delivered change, leading the   programmes   that matter most to our customers, our   people   and the Consumer CEO agenda .

We are the team that helps Sky move from idea to   impact . Whether we are launching a new product, shaping a major proposition   change   or transforming the way our contact   centres   and engineers serve customers .   Change Delivery brings the structure, pace and leadership needed to make complex   change   happen.

Our work connects technology, product, commercial and operational teams across the business, to create a clear route from strategy through to launch,   stabilisation   and handover.

Recent   programmes   include the launch of Sky Glass Air, Sky Smart   Home   and Sky’s   CityFibre   partnership, alongside work to roll out our best Sky Mobile and Sky Broadband services to more customers than ever before.

As a Business Change Lead,   you’ll   take ownership of end-to-end delivery on some of Sky’s biggest and most visible   programmes , including major product launches across TV, Connectivity and Smart Home.   You’ll   lead in environments where the answer is not always clear, setting direction, building   confidence   and bringing teams with you through ambiguity.

This is a role for someone with a transformation mindset: someone who can see the bigger picture, translate complexity into a clear story, and use data, insight and judgement to help senior leaders make informed decisions.   You’ll   be comfortable communicating at executive level, shaping the narrative, surfacing the right risks and decisions, and keeping momentum when delivery is challenging.

Our Business Change Leads are part of the Change Delivery People Leadership team, alongside the Heads of Delivery. They line manage and matrix lead Business Change Managers, helping ambitious delivery professionals grow while ensuring our   programmes   are set up to land well for customers,   colleagues   and the business.

What   you’ll   do  

• Lead high-profile, end-to-end   programmes   from early scoping and   mobilisation   through to launch readiness, implementation,   stabilisation   and handover into BAU.  

• Set direction in complex and ambiguous environments, creating clarity on   objectives , scope, outcomes, delivery   approach   and the decisions needed to move forward.  

• Create and run the right   programme   rhythm, including integrated planning, governance, progress tracking, reporting,   escalation   and senior decision-making.  

• Coordinate delivery across multiple teams including technology, commercial product, global product, commercial and operations, flexing confidently across agile, waterfall and hybrid delivery methods.  

• Build trusted relationships with senior stakeholders and delivery partners, using clear, data-informed communication to   maintain   alignment,   confidence   and pace.  

• Turn delivery information, risks and insight into compelling narratives that help executive audiences understand progress, trade-offs,   decisions   and customer impact.  

• Line   manage   and matrix lead Business Change Managers, balancing   people   leadership with   programme   priorities and creating the conditions for high-quality change outcomes.  

• Play an active role in department-wide initiatives, helping strengthen how Change Delivery   operates ,   communicates   and   delivers for   the business.

What   you’ll   bring 

Essential   c riteria :

• Proven experience delivering complex, cross-functional   programmes   in fast-paced, large   organisations , ideally within communications, media,   technology   or customer operations environments.  

• Strong end-to-end   programme   leadership, with practical experience across   mobilisation , governance design, integrated planning, RAID and dependency management, delivery reporting, launch readiness and handover.  

• A transformation mindset, with the ability to connect strategy to execution, challenge constructively, simplify complexity and keep teams focused on outcomes.  

• Excellent senior and executive   level   stakeholder communication skills, with the judgement to tailor messages, tell a clear story from data and insight, surface decisions and   maintain   confidence when delivery is challenging.  

• Confidence setting direction where there is ambiguity, incomplete information or competing priorities, bringing enough structure to enable progress without slowing delivery down.  

• Outstanding problem solving, planning and conflict resolution skills, with the ability to bring diverse groups together and drive shared solutions to complex delivery challenges.  

• A self-starting, delivery-focused approach, with the ability to spot what needs to be done, take ownership without waiting for direction and   maintain   momentum across multiple moving parts.  

• Inclusive leadership experience, with   a track record   of leading ambitious individuals and flexing between strategic direction and delivery detail when   programmes   need   additional   focus.  

Desirable   skills and   experience :  

• Experience working across agile, waterfall and hybrid methodologies;   SAFe   agile experience is desirable but not essential.  

• Confidence with AI tools and enthusiasm for developing how these can be applied in the workplace to support delivery excellence.

Benefits and   perks  

There's   one thing people   can't   stop talking about when it comes to   l ife   a t   S ky: the   perks .   Here’s   a taster:   

• Free Sky   TV   package,   including Sky Sports and Sky Cinema       

• Pension package with up to 9% employer contribution    

• Private healthcare with mental health support     

• Aviva Digital GP and dental insurance     

• Discounts on Sky products, including   Sky M obile,   Sky B roadband, Sky Glass and Sky Protect     

• Sharesave and Tech schemes     

• A range of Sky VIP rewards and experiences    

How   you’ll   work  

We've   adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are   2   days   in the office per week.    

Your office base 

Osterley

Our Sky Group HQ. Equipped with   state-of-the-art   technology and workspaces,   there’s   plenty of space to see your   big ideas   come to life. Here   you’ll   find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.   

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley,   Gunnersbury   and Ealing Broadway stations.   Plus, there’s   free   onsite parking available for cars,   motorbikes   and bicycles.  

Livingston

Our Livingston office at   Kirkton Campus is home to our first and biggest Contact Centre.   It’s   also home to our Sky Up Academy, placing young people at centre stage as media creators. With an on-site restaurant,   gym   and beauty salon, you can make your routine work for you.     

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 min utes   throughout the day. Sky Watermark, our central site for Livingston, is also just a short shuttle bus away. 

Who we are  

We’re   Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means   you’ll   be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,   colleagues   and   society .  

We ’ re   an equal opportunity employer and value diversity at our company.   We're   a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.   We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where   appropriate . Please flag any adjustments you need as early as you can.   

Just so you know: if your application is successful,   we’ll   ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.      

To be eligible for this role you   are required to   have the   appropriate right   to work in the UK. Please be aware Sky does not offer sponsorship for this position.  

To find out more about working with us, search   #LifeAtSky   on social media.