CAMHS Administrator and Referral Co-ordinator

Job summary

An exciting opportunity has arisen to join Lewisham CAMHS as a Band 4 Senior Administrator and Referral Co-ordinator, playing a key role in the development and delivery of a new Multi-Systemic Therapy (MST) service. This is a unique opportunity to be part of a team from the outset, helping to establish the administrative systems, processes and pathways that will support children, young people and families receiving intensive community-based interventions. Working alongside a skilled multidisciplinary team, you will be instrumental in coordinating referrals, supporting clinical activity, maintaining high-quality data systems and ensuring an excellent experience for families and partner agencies. If you are organised, proactive and passionate about supporting innovative mental health services, we would love to hear from you. Please note that we reserve the right to close this vacancy early if we receive a high volume of applications. Early application is therefore strongly encouraged to avoid disappointment.

Main duties of the job

You will be responsible for managing referrals and waiting lists, maintaining patient records and data quality, arranging appointments and meetings, producing correspondence and minutes, and supporting the day-to-day administration of Lewisham CAMHS. The post holder will work closely with clinicians, service users and external agencies to ensure efficient service delivery, excellent patient experience and compliance with NHS standards and targets.

About us

Lewisham CAMHS is part of South London and Maudsley NHS Foundation Trust, one of the UK's leading mental health trusts and internationally recognised for excellence in clinical practice, research and innovation. Our multidisciplinary teams are committed to delivering compassionate, evidence-based care to children, young people and their families. We work closely with schools, social care, health partners and community organisations to provide high-quality, accessible mental health support across Lewisham. We are proud of our collaborative culture, commitment to staff development and focus on improving outcomes for local communities.

Job responsibilities

The successful candidate will provide comprehensive administrative and referral coordination support to Lewisham CAMHS. Key responsibilities include managing incoming referrals, maintaining accurate patient records, monitoring waiting lists and operational data quality, arranging appointments and meetings, producing correspondence and reports, supporting multidisciplinary teams, liaising with service users and partner agencies, and contributing to service improvement initiatives. The role requires exceptional organisational skills, excellent communication, attention to detail and the ability to manage competing priorities while maintaining a high standard of customer service and confidentiality.

Person specification

Qualifications

Essential

• NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
• GCSEs or equivalent qualifications in English Language (grades A-C or grade 4 or above) and Mathematics (grades A-C or grade 4 or above)

Desirable

• RSA 3 secretarial qualification or equivalent qualification

Experience

Essential

• Significant experience in a responsible administrative / secretarial role
• Proven experience of office systems and procedures
• Experience of composing correspondence

Desirable

• Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic (

Understanding and Knowledge

Essential

• Proficient use of Microsoft 365 Outlook, Word, Excel, PowerPoint and Teams
• Awareness of Data Protection and Confidentiality
• Understanding of Racial Awareness and Diversity
• Health and Safety awareness

Desirable

• NHS in-house systems and databases particularly electronic patient journey system(EPJS)

Skills and Abilities

Essential

• Excellent communication skills both verbal and written
• Confident telephone manner
• Ability to work on own initiative
• Ability to problem-solve

Desirable

• Ability to assist in inducting new staff members